Steven Spencer Email & Phone Number

Boston, Ma, Us

Technology leader of our personal and commercial sales platforms. Partnering with my team to deliver solutions that exceed expectations.

Boston, Ma, Us

Chicago, Illinois, Us

North American Originations & Customer Self-Service (November 2018 to Present)Driving strategic planning and project execution across Sales, Underwriting, Marketing, Risk and Product Operations to deliver complex automated solutions. Accountable for leading a team of 13 employees and 50 contractors to ensure successful business outcomes are achieved. Key Projects:• Touchless – Indirect Lending: Delivered transformational journey to ‘Fin-tech’ like solution enabling the company’s key originations centers to increase productivity through increased automation; reducing application touch time and increasing compliance with company policies• Re-imagined Customer-facing experience: Modernization of our lease/loans originations platform to improve the customer experience while reducing annual software maintenance costs ($120k annually) and increasing our business agility – allowing our enhancement time to market down from months to weeksSenior Technology Officer – North American Customer Service and Asset Management (December 2015 to October 2018)• Acquisition of GE Capital, Transportation Finance: Managed multiple work streams in support of acquiring the $8B commercial lease / loan portfolio: Application re-development / deploy to new data center and seamless conversion of data from buyer to seller; Planning and strategy to acquire over 120 software packages across entire ecosystem within $10M budget.• Reporting & Analytics Leader: Increased responsibilities to include the Reporting & Analytics team for one business unit. Within one year I partnered with a team of 10 contractors and functional partners to plan and execute significant platform modernization of our front-end reporting tool suite while stabilizing our key ETL data loads to meet agreed to SLA’s.

Norwalk, Ct, Us

Leader of a dynamic and high performing team responsible for multi-channel customer engagement systems supporting a $300 B Leasing and Loan portfolio. Solutions include both third-party products and custom developed applications which drive value for our customers and simplify business process.

Norwalk, Ct, Us

IT leader responsible for managing a remote and diverse team to deliver major programs while maintaining a high degree of production quality for thirteen systems within the Customer Service and Collections functions.

Norwalk, Ct, Us

Team manager of employees and contractors responsible for application enhancements and operational excellence for both large ticket structured loans and mid to small ticket equipment leasing applications. Responsibilities included for project planning for operations, finance, tax, asset management, capital markets and mergers and acquisitions. Also responsible for managing an annual budget of $1.6 M

Chicago, Us

Responsible for the successful implementation of customer service projects through all phases of the system development life cycle. Focused on highly visible growth project for a small ticket lending and leasing division, which generated $500 M in volume and $17 M in net income. Managed a team of ten IT application development contractors.

Armonk, New York, Ny, Us

Consultant responsible for the development and management of custom developed applications for large enterprises. Progressively expanded responsibilities from developer to project manager through various successful implementations. Clients included General Motors, Ford, AAA of Michigan and the State of Michigan.