Steven Spencer Email and Phone Number
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• Proven, results orientated, IT Manager with a successful record leading high performing teams to drive innovative solutions that exceed expectations• Recognized as a strong, energetic, collaborative leader who adapts to changing business conditions • Strong analytical and problem solving skills honed through years of working on all areas of software development and packaged software implementations• Developed both project management and technical IT skills through “hands-on” experience with large complex projects and multiple training activities• Excellent written and oral communication skills
Liberty Mutual Insurance
View- Website:
- libertymutualgroup.com
- Employees:
- 10
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Senior Director Of Technology, Us Personal And Small Commercial DistributionLiberty Mutual Insurance Nov 2023 - PresentBoston, Ma, UsTechnology leader of our personal and commercial sales platforms. Partnering with my team to deliver solutions that exceed expectations.
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Senior Director, Finance SystemsLiberty Mutual Insurance Sep 2021 - Nov 2023Boston, Ma, Us
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Senior Technology OfficerBmo Harris Bank Dec 2015 - Sep 2021Chicago, Illinois, UsNorth American Originations & Customer Self-Service (November 2018 to Present)Driving strategic planning and project execution across Sales, Underwriting, Marketing, Risk and Product Operations to deliver complex automated solutions. Accountable for leading a team of 13 employees and 50 contractors to ensure successful business outcomes are achieved. Key Projects:• Touchless – Indirect Lending: Delivered transformational journey to ‘Fin-tech’ like solution enabling the company’s key originations centers to increase productivity through increased automation; reducing application touch time and increasing compliance with company policies• Re-imagined Customer-facing experience: Modernization of our lease/loans originations platform to improve the customer experience while reducing annual software maintenance costs ($120k annually) and increasing our business agility – allowing our enhancement time to market down from months to weeksSenior Technology Officer – North American Customer Service and Asset Management (December 2015 to October 2018)• Acquisition of GE Capital, Transportation Finance: Managed multiple work streams in support of acquiring the $8B commercial lease / loan portfolio: Application re-development / deploy to new data center and seamless conversion of data from buyer to seller; Planning and strategy to acquire over 120 software packages across entire ecosystem within $10M budget.• Reporting & Analytics Leader: Increased responsibilities to include the Reporting & Analytics team for one business unit. Within one year I partnered with a team of 10 contractors and functional partners to plan and execute significant platform modernization of our front-end reporting tool suite while stabilizing our key ETL data loads to meet agreed to SLA’s. -
It Program Manager, Corporate – Innovative Contact Center SolutionsGe Capital Sep 2013 - Dec 2015Norwalk, Ct, UsLeader of a dynamic and high performing team responsible for multi-channel customer engagement systems supporting a $300 B Leasing and Loan portfolio. Solutions include both third-party products and custom developed applications which drive value for our customers and simplify business process. -
It Program Manager, Americas – Customer Service And Collections SystemsGe Capital Jul 2009 - Aug 2013Norwalk, Ct, UsIT leader responsible for managing a remote and diverse team to deliver major programs while maintaining a high degree of production quality for thirteen systems within the Customer Service and Collections functions.
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It Program Manager, Healthcare Financial SystemsGe Capital Dec 2007 - Jun 2009Norwalk, Ct, UsTeam manager of employees and contractors responsible for application enhancements and operational excellence for both large ticket structured loans and mid to small ticket equipment leasing applications. Responsibilities included for project planning for operations, finance, tax, asset management, capital markets and mergers and acquisitions. Also responsible for managing an annual budget of $1.6 M
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Project ManagerGe Healthcare Financial Services (Formerly Hpsc) Sep 2005 - Dec 2007Chicago, UsResponsible for the successful implementation of customer service projects through all phases of the system development life cycle. Focused on highly visible growth project for a small ticket lending and leasing division, which generated $500 M in volume and $17 M in net income. Managed a team of ten IT application development contractors. -
Project Manager, It SpecialistIbm Global Services 1999 - 2005Armonk, New York, Ny, UsConsultant responsible for the development and management of custom developed applications for large enterprises. Progressively expanded responsibilities from developer to project manager through various successful implementations. Clients included General Motors, Ford, AAA of Michigan and the State of Michigan.
Steven Spencer Skills
Steven Spencer Education Details
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Central Michigan UniversityManagement Information Systems
Frequently Asked Questions about Steven Spencer
What company does Steven Spencer work for?
Steven Spencer works for Liberty Mutual Insurance
What is Steven Spencer's role at the current company?
Steven Spencer's current role is Senior Director at Liberty Mutual.
What is Steven Spencer's email address?
Steven Spencer's email address is st****@****bmo.com
What is Steven Spencer's direct phone number?
Steven Spencer's direct phone number is +120263*****
What schools did Steven Spencer attend?
Steven Spencer attended Central Michigan University.
What are some of Steven Spencer's interests?
Steven Spencer has interest in Children.
What skills is Steven Spencer known for?
Steven Spencer has skills like Sdlc, Process Improvement, Vendor Management, Business Analysis, Business Process Improvement, Program Management, It Strategy, Six Sigma, Project Portfolio Management, Leadership, Business Process, Pmo.
Who are Steven Spencer's colleagues?
Steven Spencer's colleagues are Monica Thirkield, Becky Loya, Patricia Estrada, Stewart Heit, Natalie D., Daniel Wilpitz, Mba, Jennifer Steele.
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