Steven K. Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

As a technical support lead to a Service Desk supporting over 1000 Atlas Copco employees (within Australia and New Zealand), my primary role is to action and resolve escalations from the Service Desk. Other duties include (but are not limited to): Project work, Administering Servers and Backups (Tape Management), Active directory Administration, Software & Hardware testing & configuration and Process Documentation & User\Peer training.Achievements in my Senior IT Analyst role:• Completion of project work within the agreed timeframe. Ensuring the scope of the project was satisfied without compromising the quality of work, as well as my regular workload.• Successful completion of Migration Project (getting an acquisition on to our Domain). I had to co-ordinate with external entities to ensure I could remotely update all domain's of the PC's onsite from their current Domain to the Atlas Copco Domain. • Implementing a new IT process by identifying a re-occurring scenario that was a mystery to my peers. After successful completion of this task, I documented a procedure which was then standardised.• Taking on a mentoring role within my team. Being approachable and helpful by nature has created my image as the go to guy amongst my peers. • Responding to requests in a timely manner. Using attained knowledge and initiative to implement a fix or escalate the ticket to the correct resolver group.• Successful resolution of all my allocated jobs ensuring customer expectations have been met or exceeded.• Built strong relationships with teams in the IT department as well as Customers and Power users within the organisation resulting in quicker resolutions for the customers. • Administered the Tape Management process, ensuring backup tapes are organised and loaded for daily, weekly, monthly and yearly backups.• Documented processes previously not documented or outdated and shared with the team.

Sydney

Provide IT support to over 8000 Boral employees Australia wide, actioning Second and Third level service calls in the form of emails, phone, walk ups and via HPOV (call logging software) ensuring preference is given to Business critical issues first then by time/date order resolving all user issues.Daily support functions Provide support for all Level 2/3 related callsProvide support for all IT related calls (Levels 1-3) when other Support teams require assistanceTraining and DocumentationTesting of new hardware/technologiesSoftware configurationHardware installations (Hard drive change, Graphic card installations etc)Printer Configurations

Sydney, Australia

Administrating and supporting all Microsoft and Boral Applications ensuring that appropriate approval isobtained where necessary, so that correct procedures are adhered to.

Sydney, Australia

Action second and third level (Server issues) service calls in the form of email, phone, walk ups and via HPOV (call logging software) ensuring preference is given to Business critical issues first then by time/date order resolving all user issues. Also, basic Windows System administration including both proactive and reactive measures.