Steven K. Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• As a technical support lead to a Service Desk supporting over 1000 Atlas Copco employees (within Australia and New Zealand), my primary role is to action and resolve escalations from the Service Desk. Other duties.
• Completion of project work within the agreed timeframe. Ensuring the scope of the project was satisfied without compromising the quality of work, as well as my regular workload.
• Successful completion of Migration Project (getting an acquisition on to our Domain). I had to co-ordinate with external entities to ensure I could remotely update all domain's of the PC's onsite from their current.
• Implementing a new IT process by identifying a re-occurring scenario that was a mystery to my peers. After successful completion of this task, I documented a procedure which was then standardised.
• Taking on a mentoring role within my team. Being approachable and helpful by nature has created my image as the go to guy amongst my peers.
• Responding to requests in a timely manner. Using attained knowledge and initiative to implement a fix or escalate the ticket to the correct resolver group.

Sydney

Provide IT support to over 8000 Boral employees Australia wide, actioning Second and Third level service calls in the form of emails, phone, walk ups and via HPOV (call logging software) ensuring preference is given to Business critical issues first then by time/date order resolving all user issues.Daily support functions Provide support for all Level 2/3.

Sydney, Australia

Administrating and supporting all Microsoft and Boral Applications ensuring that appropriate approval isobtained where necessary, so that correct procedures are adhered to.

Sydney, Australia

Action second and third level (Server issues) service calls in the form of email, phone, walk ups and via HPOV (call logging software) ensuring preference is given to Business critical issues first then by time/date order resolving all user issues. Also, basic Windows System administration including both proactive and reactive measures.