Steven Keene Email & Phone Number

Panama City, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida

Gather business requirements, provide ad hoc and reoccurring data requests for multiple divisions to support reporting needs and drive business decisions. Notable achievements:• Gathered requirements and provided in-depth analysis of Sun processes and file structures to create a new dataset that will allow the business to report accurately on the sales status of all inventory• Key player on several deep-dive analysis for Marriott Vacations on owner/rental occupancy and owner usage to provide focus on harmonization between the two organizationsAdditional responsibilities include:• Compiling detailed requirements and system analysis• Participate in JAD sessions• SSRS report design and creation• QA of new objects created for current initiatives

Orlando, Florida

Conduct business process reviews, documenting as-is and to-be processes, business and functional requirements, while serving as product owner to multiple business units. Notable achievements:• Completed in-depth analysis and detailed requirements for foundational changes required to support servicing needs based on new company product offerings• Created detailed requirements and processes for new customer benefits that resulted in new on-going divisional and company revenue streams of over $1M per year• Consolidated multiple processes used to manage resort inventory and availability• Assisted with the development of multiple SSRS reports, providing executives and key business personnel with needed key customer insights and analytics• Compiled detailed requirements for multiple business units to support the implementation of a new corporate loyalty program

Orlando, Florida

Responsible for the daily, weekly and monthly verification of revenue and customer payment issuance of a multi-million-dollar owner rental program. Notable achievements:• Rapidly promoted due to outstanding job performance: o Vacation Planning Counselor, 6/2005 – 1/2006 o Owner Rental Coordinator, 1/2006 – 1/2007 o Owner Rental Revenue Analyst, 1/2007 – 2/2013• Documented business requirements and worked with IT partners to support the implementation of a new rental program• Created detailed business requirements and partnered with system developers to implement modifications that resulted in the automation of owner rental payments• Partnered with IT to automate the tax form submission process for owner rental payments

Panama City Beach, Florida

Led and directed 30+ associates and 1 manager for a 124-room hotel. Was responsible for resolving credit card disputes and chargebacks and the coordination of group check-in and check-outs. Notable achievements:• Implemented training programs for front desk and reservation personnel that resulted in a 15% increase of gross room revenue• Increased housekeeping scores by 10% while serving as an interim housekeeping manager

Panama City Beach, Florida

Led and directed 15+ associates for a 340-room hotel. Responsibilities also included:• Scheduling and payroll • Coordination of all group check-ins, check-outs, and payments • Resolve guest issues while maintaining high levels of customer satisfaction

Panama City Beach, Florida

Responsible for the overall supervision and direction of all resort activities at night. Additional responsibilities included:• Resolved all guest issues while maintaining company policies and vision• Financial liaison for all credit card disputes and charge backs • Coordination of all group check-ins, check-outs, and payments

Panama City Beach, Florida

Responsible for the overall supervision of 20+ associates across four separate check-in areas. Additional responsibilities included:• Coordination of all aspects of group and wholesale arrivals and departures to include room blocking, and payment• Resolution of guest issues to the hotel and guest's satisfaction