I lead the provocateur CX firm the professional services industry needs. I challenge how we think about client experience and growth. While others chase NPS scores and feedback forms, I drive 3.5X revenue growth through relationship science and behavioral engagement.Here's my controversial truth: Professional services firms are missing their biggest growth opportunity by obsessing over the wrong purpose, outcome, and metrics. The real gold isn't in satisfaction surveys - it's in the science of professional relationships and trust-building that makes the whole firm a net-retention-driving force.My approach transforms:- Regrettable churn into account expansion (selling more of the firm)- Traditional CX metrics into revenue drivers- Partner and Employee engagement into client growth catalysts- High-cost acquisition into relationship-driven salesI partner with client success and growth leaders who are ready to challenge conventional wisdom and capitalize on the massive opportunity before them.The professional services landscape is changing. The winners will be those who embrace relationship science over reactive feedback loops.Want to challenge the status quo together to get more done, faster?
Listed skills include Digital Strategy, Strategy, Integrated Marketing, Digital Marketing, and 36 others.
