Steven Keith Email & Phone Number

Chapel Hill, North Carolina, Us

Pioneering a relationship science approach that challenges traditional CX thinking in professional services. Transforming how firms measure and monetize client relationships.Key Results:- Led 45 enterprise CX transformations- 700% avg. ROI from revolutionary CX programs- Transformed client engagement models for [# of clients] professional services firms- Developed proprietary relationship science framework that outperforms traditional NPS-based approaches

I am exploring using the biological metaphor of antigens and antibodies to help companies strengthen their internal defenses against irrelevance, inflexibility and instability. I am doing this within the realm of Design Thinking -- helping companies transform their resources and approaches to gain an edge outside of traditional management consulting, marketing and organizational development.

Raleigh, North Carolina, Us

I led Centerline's change management practice advising sector leading companies how to improve their internal marketing environments to get more from them.

Raleigh, North Carolina, Us

I help companies with digital transformation and business/marketing modernization. To get there, I help create the necessary consensus (internal client team and the client's organization) to achieve the right roadmap and journey. I have been designing, implementing and governing program-level change management initiatives for 10 years. I am a client-facing digital expert and advisor who understands business and marketing goals by connecting with CXOs on business case, blueprinting, consensus, alignment and implementation. For 10 years I have led CXO level interactions, (mostly CMOs and CDOs) to help evangelize, strategize and implement transformational initiatives.Expertise with:- Change Management- Organizational Development- Customer Experience Management- Digital Marketing Value Chain- Channel Leverage (Web, Mobile, Social, + traditional channels)- Data/analytics for digital intelligence- Digital Commerce- Governance/compliance of digital efforts- Managing and automating digital content and conversations.Frequent speaker on Enterprise Marketing, Modernization and Change

Design digital strategy for Capstrat.Apply integrative strategy to corporations, industry and academia. Create integrated, research-based strategic business and marketing plans, blueprints, and figure out how to find the one best way to communicate a complex story online or off.Web analytics, data interpretation and continuous online improvement specialist.Business development around smart Interactive projects.

Design and build strong interactive group within a top independent public relations agency.

Chicago, Il, Us

Founder, talent acquisition, develop new accounts, market the agency.

I sold cigars, tobacco, pipes and incredibly expensive imported cigarettes to Chicago's extravagantly wealthy. Mostly I persuaded the wealthy to trade money for tobacco

Chicago, Il, Us

streamline the acquisition of data

Ba Literature, Science & The Arts, Multi/Interdisciplinary Studies

Psycholinguistics

Strategic Marketing Management Certificate, Executive Management Strategy