With 20+ years of experience as a leader in IT, I have been integral to driving the vision for organizations while building high-performing teams. I am well versed in innovative system rollouts, cloud migration, & technology-focused project management efforts. It is my passion to utilize my expertise in IT operations management to consistently exceed goals while enhancing business continuity plans & strategies.Key achievements include:✅ Directed the IT Infrastructure team to support the hardware and software infrastructure for all retail, wholesale, and warehouse functionalities across Canada, Mexico, and the US, growing the company from 42 to 105 retail locations, personally handling 46 stores from Initiation to Closeout, influencing the growth from a $75M to a ~$1B company and impacting 800+ users✅ Collaborated with the Sales team to improve the order process, implementing 2 system enhancements to accelerate efficiency from 3 hours to 20 minutes, enabling significant increases in sales✅ Established a Service Desk Unit to manage level 1 and 2 service calls for the US, Canada, and Mexico region by hiring and training 2 internal and 2 external staff and drafting the SOPs, protocols, and scripts, servicing 280 calls on the 1st day and an average of 900 calls each month✅ Revamped and modernized business and technical processes, including upgrading the bank network to a Storage Area Network environment and implementing a VMWare Virtual platform, reducing operational costs by $250K+ YOY✅ Established a High Availability Data Center and consolidated core services from 3 local Headquarters✅ Migrated 300+ websites and 1500+ business email networks to a cloud-based model, significantly reducing the hosted services by 67% due to high-level cloud migration expertise and digital transformation strategies✅ Successfully replaced Point of Sales Platform for US, Canada, and Mexico 3 times, establishing innovative system enhancements while focusing on global leadershipPlease contact me through this profile if you wish to connect.