Steven Keon Email & Phone Number

Dynamic, highly skilled and educated Professional Analyst who is known for being a successful leader, increasing customer satisfaction, as well as operations efficiency and effectiveness. Demonstrated record of achievement managing a technical team, which created, developed and implemented standard signature tools that are used by Kodak employees worldwide. Seeking a challenging position with an organization that acknowledges hard work, skilled expertise and continued successes.• Led initiative to implement & maintain Help Desk Quality Assurance program with the goals of increasing customer satisfaction, improving call center efficiencies & cost, improving training programs & improving employee satisfaction.• Led technical team that created, developed & implemented standard signature tool that is used by Kodak employees worldwide. • Led team that created, developed & implemented documentation process in anticipation of comply with corporate & SOX standards. • Led project to centralize standard work requests that were being received via multiple channels. Resulted in creation & deployment of a central database repository for non-break/fix work requests. • Led initiative to identify and support email users on Mac platforms. Resulted in creating standardized, documented processes to support 5000+ Mac users• Reduced web conferencing costs by over 65% due to metrics analysis and creation of billing process tool.• Reduced time to generate monthly Metrics availability reports by 92% by revising collection/reporting process and creating application to collect, consolidate and analyze server availability dataSpecialties: Access Control Security System & Video Surveillance Administration, Metrics Analysis, Quality Assurance, Process Engineering, Email Administration, Web Conferencing Administration, Documentation, Leadership

Listed skills include Troubleshooting, Software Documentation, Lotus Notes, System Administration, and 34 others.