Steven Kirk Email & Phone Number

Clyde Gateway, French Street, Dalmarnock, Glasgow

Based in our Corporate Centre of Excellence, I am responsible for comprehensive business analysis throughout the delivery of end-to-end business projects as per the Police Scotland 2026 Strategy. I previously worked within our Performance project which is a strand of the Demand, Productivity & Performance Programme. I currently work within our Forensic Services Programme, based in the Scottish Crime Campus. Responsibilities include defining business requirements, conducting data gathering and analysis, process mapping for current and future state processes and in depth gap analysis. As part of a small and dedicated team, I manage a diverse workload to ensure project work is delivered to required standards and timescales. As a government agency, we strive to identify opportunities for improvement and implement better working practices and procedures for all.

Glasgow, United Kingdom

Responsible for developing metrics and data modelling that helped determine inefficiencies, areas of improvement and business forecasting. Throughout my detailed data analysis of our CRM system, I was in position to identify multiple risks within the business which had a serious impact on the overall business performance. Coupled with my advanced numeracy and MS Excel skills for data manipulation, report design and creation, I regularly presented data visualisations to our leadership team that highlighted business trends, and offered suitable solutions to help minimise risk and increase staff utilisation. Another area of responsibility was for the delivery and development of a professional on-boarding experience for new employees in line with our group structure. This involved stakeholder engagement across 5 departments globally, organising and coordinating development workshops to scope the criteria for divisional process, then design an on-boarding plan in line with SME guidance and ensure that all prescribed technical learning outcomes are achieved within the set timescales.

Glasgow, United Kingdom

Responsible for the management of all Problem investigations by facilitating and managing the implementation of correction and preventative measures. This role involved detailed analysis of Incident trend data with a key focus on identifying and eliminating root causes. By recording accurate and concise data analytics, I was in position to perform a structured diagnosis that helped determine whether new Incidents related to known errors or existing Problem records. Another key responsibility was to identify and support delivery of continuous service improvement solutions to enhance the business and improve the customer experience. In addition, by successfully completing my ITIL qualification, I had the technical ability to clearly identify relevant ITIL Problems and implement suitable Problem Management processes. I facilitated and chaired meetings to progress Problem investigation and root cause analysis through to implementation, in addition to negotiating planned fix dates for high priority Problems with global stakeholder groups.Once identified, workarounds and known errors were publicised and culminated in the creation and maintenance of a known error and knowledge database.

Glasgow, United Kingdom

• Engaging with customers to promote up-sell additional services• Utilising web-based demos (to show benefits of products/services) and conducting conference calls so as to achieve a positive sales outcome• Creating contracts, non-disclosure agreements, and working closely with the Legal team to ensure compliance and accuracy• Contributing to LRP by achieving individual sales target• Awarded Top Sales Achiever award for 2013 (achieving 231% of annual SOV target)

Glasgow, United Kingdom

• Promoted to Senior Support Desk Specialist

Glasgow, United Kingdom

• Provide payroll, system support and advice to SaaS customers and internal users• Ownership of customer issues by receiving and recording customer enquiries in thorough detail so as to allow swift resolution within agreed timelines in order to maintain SLAs• Designed work-aids, coached and shared my knowledge with colleagues to assist with their day-to-day duties & further development• Tax Year End co-ordinator for all SaaS customers (2012). Key duties included participating in conference calls, collating and delivering information to other members of the Support Desk and giving briefing/training sessions to newer members of the team.• RTI Champion for all SaaS customers (2012-13)• Part of the RTI Project Team that was awarded Team of the Year 2013• Awarded UK Colleague of the Month (July 2011) - customer nomination

Glasgow, United Kingdom

• Worked, as part of a team, on a large corporate payroll that paid over 14,000 employees on a monthly basis• Ability to support and process payrolls using all of Ceridian payroll systems (Source, CPS1, HRe5P, PayPoint, COR, OPD & Oracle)

East Kilbride, South Lanarkshire, United Kingdom

Working within public service allowed me to gain the technical skillset I needed in order to begin a rewarding career within employer support covering payroll and human resources management. Key responsibilities included:• Dealing with employer raised payroll issues (including PAYE, National Insurance, Statutory payments, Expenses & Benefits, End of Year procedure)• Advising employers of their legal obligations regarding PAYE and promote compliance with the legislation

Ba Arts & Social Sciences

First Principal subject: History Second Principal subject: Law

Bcs Certificate In Requirements Engineering, Pass

Itil Foundation Certificate In It Service Management, Information Technology, Pass