Steven Kleinlein Email and Phone Number
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Steven Kleinlein personal email
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Throughout my career in technology communications, I created technology solutions strategy to meet the evolving needs of the business and patients. I successfully developed telecommunication products to deliver reliable, cost-effective healthcare services and high quality experiences for patients, partners, providers and caregivers. I acted as a lead and respected advisor who has provided direct oversight and company direction to CEO’s, Presidents, and Board of Directors.I have been trusted to spearhead:✔ Managing vendors, contracts and maintenance agreements for products and services.✔ Planning, defining, implementing, and optimizing processes, workflows, and technologies to improve efficiency, productivity and effectiveness of operations.✔ Defining, organizing staff, executing, managing, tracking, controlling projects to achieve objectives and realize approved roadmaps and initiatives.★Key Performance Highlights★► Directed maintenance and advised 911 phone system for 17 EMS companies in the Midwest.► Implemented video conferencing platform to reduce associated travel expenses and to provide remote training. ► Earned distinction for implementing Patient Care Reporting System for 6 municipalities located throughout southeastern Michigan, along with establishing electronic billing system and mandated state reporting requirements ► Instrumental in evaluating vendors, proposing product recommendations and purchasing computer- and voice-related services for all ambulance companies. Specialties: Project Management & Operations, Software Analysis & Design, Telecommunication & Call Center Management, Budget & P&L, PBX Equipment & Computer Systems, Customer Service, Quality Assurance & Regulatory Compliance, Alliance formation, Business Analysis, Training & Development, Installation, Technical Support, TroubleshootingPlease feel free to connect with me on LinkedIn or reach out to me directly:✉steven@kleinlein.us
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Director Of Information TechnologyAmeripro HealthJacksonville, Fl, Us
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Director Of Information TechnologyAmeripro Health Mar 2023 - PresentAtlanta, Georgia, Us -
Travel Advisor - Franchise OwnerCruise Planners Mar 2022 - PresentBremerton, Wa, UsWorked with customers and travel providors to build travel packages to meet customers needs, while staying within customer budget requirements. Provided customers with travel requirements following COVID 19 pandemic. -
Director Of Information TechnologyCommunity Ems Nov 2001 - Mar 2022Southfield, Michigan, UsDirected all Telecommunications, Help Desk, Radio, Cell Phone, Phone Services, Data Services, Servers, Desktop computers, Printers, Network, Infrastructure, LAN/WAN, software applications, support, maintenance, and mobile technology handled by EMS. Coordinated with large vendors. Designed and led annual Capital and Operating budget. Served as a member of the leadership team and participated in strategic decisions regarding business growth, direction, management hiring, financial and strategic planning. Notable Achievements:• Handled monthly financial statements and compliance for departments. • Served as a lead project manager in the development of the second-largest 911 communications center in the state of Michigan. Developed policies and procedures, ensured all policies and procedures were executed within compliance with all Federal Rules and Regulations (HIPAA, STARK, OSHA, ETC.). • Designed a secondary Comm center to provide backup within 60 minutes of the primary center going entirely offline.• Insourced and relocated complete server infrastructure from Dearborn MI to Farmington Hills MI, and completed a replacement of key servers, including SQL database, Domain, Applications, Communications, and ALI/ANI 911 services. • Served as a project manager, trainer, and ongoing management individual for hosted Billing customers, providing training and supporting over 20 municipal agencies’ patient reporting systems. • Escorted as project manager in development of the second-largest 911 communications center in state of Michigan. Designed a secondary center to provide backup within 60 minutes of primary center going entirely offline.• Directed the transitioning of serves from Dearborn MI to Farmington Hills MI, and complete replacement of key servers, including SQL database. • Served as a project manager, trainer, and ongoing management individual for Community EMS Billing customers, training and supporting over 20 agencies ePCR system. -
Corporate Director Of TelecommunicationsBotsford Hospital Nov 2001 - Dec 2018Southfield, Michigan, UsLed entire telecommunications technology operations for the health care system, including 1 hospital, 1 skilled nursing facility, and 19 standalone health care clinics. Spearheaded corporate pagers, cellular phone, mobile data, facility infrastructure, vast area network, desktop phones, and radio equipment. Controlled all aspects of Information Technology for 17 ambulance companies throughout the United States, including office computing equipment and in-vehicle computers (over 800 devices), GPS modem equipment, computer-aided dispatch, and field-based electronic patient care reporting. Directed annual capital and operating budgets. Supervised and guided 31 employees.Notable Achievements:• Drove all efforts to successfully deploy Electronic Patient Care Reporting System for more than 400 ambulancesoperating under 17 different ambulance companies• Planned and executed Patient Care Reporting System for 6 municipalities in south-eastern Michigan. Founded electronic billing system as per state reporting requirements.• Reduced healthcare system telecommunications budget 50% by audits of services, reduced unused services, and consolidation of voice and data services.• Drove all efforts to successfully deploy Electronic Patient Care Reporting System for more than 400 ambulances operating under 17 different ambulance companies • Earned distinction for implementing Patient Care Reporting System for 6 municipalities located throughout southeastern Michigan, along with establishing electronic billing system and mandated state reporting requirements • Planned and executed Patient Care Reporting System for 6 municipalities in south-eastern Michigan. Founded electronic billing system as per state reporting requirements.• Minimized 50% healthcare system telecommunications budget by audits of services, reduced unused services, and consolidation of voice and data services. -
Operations ManagerTelecorp Products, Inc. 1998 - Apr 2001Walled Lake, Mi, Us -
System AnalystTelecorp Products, Inc. 1997 - 1998Walled Lake, Mi, Us
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Systems & Support EngineerTelecorp Products, Inc. 1992 - 1997Walled Lake, Mi, Us
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Pbx EngineerWiltel Communications Group Inc 1989 - 1992 -
Computer Systems ManagerAlphagraphics 1983 - 1989Lakewood, Colorado, Us
Steven Kleinlein Skills
Steven Kleinlein Education Details
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Purdue GlobalInformation Technology -
University Of Michigan - Nexus At University Of MichiganCybersecurity And Ethical Hacking
Frequently Asked Questions about Steven Kleinlein
What company does Steven Kleinlein work for?
Steven Kleinlein works for Ameripro Health
What is Steven Kleinlein's role at the current company?
Steven Kleinlein's current role is Director of Information Technology.
What is Steven Kleinlein's email address?
Steven Kleinlein's email address is st****@****lein.us
What is Steven Kleinlein's direct phone number?
Steven Kleinlein's direct phone number is +124847*****
What schools did Steven Kleinlein attend?
Steven Kleinlein attended Purdue Global, University Of Michigan - Nexus At University Of Michigan.
What skills is Steven Kleinlein known for?
Steven Kleinlein has skills like Telecommunications, Management, Networking, Call Centers, Strategic Planning, Team Building, Leadership, Software Documentation, Process Improvement, Budgets, Ems, Project Management.
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