Steven Kovalchick Email & Phone Number

Dunedin FL

Responsible for managing an inventory of over 5 Thousand pieces of GPS monitoring equipment. Processing and shipping orders for all North American customers as well as Guam. Cleaning as well as testing all equipment returns. Tasked with keeping track of all current customer equipment and replacing lost or damaged items. Worked with our sales managers to.

Oldsmar FL

Provided technical support for customers using the Transcendent platform. Maintained relationships with customers. Utilized troubleshooting skills to discover any issues with the software and then provided a solution to fix the problem.

Palm Harbor FL

Answered calls and emails from customers regarding offender tracking and reporting. Analyzed GPS data to provide accurate location of offenders if needed. Compiled reports to be used in court if an offender violated any court order. Used Geo-fencing to create Inclusion and exclusion zones ordered by the courts for wearers. Coordinated with officers to.

Tampa/St. Petersburg, Florida Area

Responsible for creating, sorting, tracking, assigning, and resolving network trouble tickets and change requests within Open Technology Real Services (OTRS). Converses daily with customers, providers, and vendors to resolve connection issues and coordinating repairs with excellent documentation. Performs layer-one troubleshooting and repair of downed.

Orlando, Florida Area

Received extensive training in leadership, discipline, and team work at MCRD Parris Island, South Carolina. Trained in the use of explosives and tactical weapons at School of Infantry in Camp Lejeune, North Carolina. Trained and certified to operate various military vehicles from 2-ton to 12-ton vehicles at School of Motor T in Fort Leonardwood, Missouri..