Steven Kraft Email & Phone Number

Chanhassen, Mn

Operated various lettershop machines which cut and fold letters, affix cards to letters, print cards, and insert letters into envelopes. Assisted Supervisors and Managers by performing administrative tasks, including quality assurance inspecting and working on spreadsheets and documents, where my attention to detail and dedication to quality are valuable assets.

Roseville, Mn

Provided world-class telephone technical support to customers using NetBackup data backup and recovery software on Solaris, HP/UX, AIX, Irix, Linux, FreeBSD, other Unixes, and Windows NT/2000/2003. Worked multiple cases on a daily basis with emphasis on customer satisfaction and speed of resolution. Assisted customers with SCSI and FC tape library and virtual tape library (VTL) issues. Supported NAS NDMP backups/restores of Network Appliance, EMC Celerra, and other NAS devices. Cases involved Storage Foundation and VERITAS Cluster Server (VCS), Volume Manager (VxVM) and File System (VxFS). Fixed TCP/IP networking configuration and performance issues. Cases involved backup/restore of Microsoft Exchange, Oracle, other databases. Used WebEx to view/control the customer's desktop. I was on a team of engineers supporting customers with Business Critical support contracts, and on the NetBackup Advanced Support team. I am a VERITAS Certified Professional NetBackup Support Engineer for UNIX.

Minneapolis, Mn

Sun Solaris system administration focusing on host and network security, World Wide Web (Netscape, Apache), E-Commerce, Email (including Sendmail configuration), DNS, and Usenet News services for customers. Windows NT Server 4.0/Microsoft IIS and FreeBSD responsibilities. Perl, C, and shell programming. Informix and Sybase database administration. Solaris NIS+ administration. Training new sysadmins. Installation, configuration, and maintenance of Sun SPARC and PC (NT and FreeBSD) servers. Administration and daily operation of a Legato EMC Networker DLT jukebox backup/recovery system. Some TCP/IP network administration on Cisco routers and switches. Hub room design including structured wiring, rack design, and UPS load management. Creation of process documentation. Assisting customers, enabling them to maximize the effectiveness of their Internet presence.I focused on larger projects and security issues. I was a leader and advisor to other engineers.

Bloomington, Mn

Third-tier operations support for worldwide high speed dedicated media delivery network of over 1,500 Silicon Graphics servers, including Informix databases. Also, Sun servers, including Sybase databases. Product integration and testing, quality assurance, and rollout of new products across the enterprise, all done with security as a priority. Perl, C, and shell programming. HTML and CGI development. Mail and DNS server maintenance. Documentation of systems and processes to be used as reference and training for others.

Minneapolis, Mn

Sun Solaris system administration focusing on host and network security, World Wide Web (Netscape, Apache), E-Commerce, Email (including Sendmail configuration), DNS, and Usenet News services for customers. Windows NT Server 4.0/Microsoft IIS and FreeBSD responsibilities. Perl, C, and shell programming. Informix and Sybase database administration. Solaris NIS+ administration. Training new sysadmins. Installation, configuration, and maintenance of Sun SPARC and PC (NT and FreeBSD) servers. Administration and daily operation of a Legato EMC Networker DLT jukebox backup/recovery system. Some TCP/IP network administration on Cisco routers and switches. Hub room design including structured wiring, rack design, and UPS load management. Creation of process documentation. Assisting customers, enabling them to maximize the effectiveness of their Internet presence.

Edina, Mn

Systems administration (Solaris, HP/UX, AIX, Linux, SCO, and NT), web architecture, and enterprise network systems design. Played key role developing Unix applications in Embedded SQL/C and administration of Solaris Sybase server.

St. Peter, Mn

Experience in NeXT, Linux, Irix, Solaris, VMS, Netware, and OS/2 systems. Installation and maintenance of 10BaseT, coaxial, and fiber optic Ethernet networks. Educated faculty, staff, and students in use of computers and the Internet. Maintained campus computer systems.