Steven Krokaert Email & Phone Number

Wommelgem, Flemish Region, Belgium

Experienced, result driven & passionate trainer-coachAreas of Expertise : - Leadership / Personal Development - Customer Care / Communication- Effectiveness of individuals, teams and organisations - HR domains : talent management, learning & development, recruitment, change, coaching, competence management / performance management Activities : - training / workshops / individual coaching / team coaching / experiential learning / nature linked workshops / change management/ consulting

Business Partner & sr. Trainer/Consultant at Unicorn Group, a highly specialized training organization, enabling High Potentials, leaders and teams to bridge the knowing-doing gap.Specialties:High Potential/Talent Policy - Retention Policy - Leadership Effectiveness - Nature Linked Development Tracks - Individual and Team Coaching www.unicorngroup.be

We open and develop a customer driven attitude of your employees!De Servicetrainer is a team of creative and passionate colleagues who help to improve the results of your organisation by combining learning and fun. We are ‘Serious About Fun’. To achieve our goals we use training and (on and offline) learning games. The result is a maximum learning impact, by combining experiential learning with fun. We focus on organisations that (want to) put customer orientation at the centre of their business, on the employees who are in direct contact with (internal or external) customers, both in service and sales, as well as on their leaders. Activities:- Training /Individual coaching / Business & learning games / Gamification of training / Online social learning games / Events on customer centricity Specialties :- Customer Service & Sales / Gamification of learning and development /Complaints (Handling) Management / Leadership /Closing the gap between management demand on customer service and customer contact behaviourDomains- Customer Service / Sales (as a service) / (First Line) Leadership www.deservicetrainer.be

Brussels Area, Belgium

As experienced Expert in Development I have put in place a new Learning & Development approach, in line with the strategy of the company and the compliance guidelines as a Payment Institution.Based on my generic HR experience I took the lead in other change projects such as talent management, recruitment process, performance management and other HR-stabilization projects

As member of the Executive committee I took end responsibility of HR-management and –strategy, Recruiting, Learning & Development, Payroll, Employee Survey, HR Reporting, Compensation & Benefits, HR Mediator, … of a growing telecom-integrator (350 employees).Management of the HR team, consisting of 2 administrators, 1 HR Coordinator, 1 Coach (+ functionally: 4 local HR employees).

Responsible for the internal and external offer of training (Security, Safety, Social Skills, Language and IT). Revenue >1M€/y. Expansion of portfolio and offer.Strategic, operational and people management of Securitas Training NV : 8 employees + 100 freelance trainers.

As L&D Manager I have designed and rolled out the new Learning & Development management and the new L&D team.People manager of the Center of Excellence Learning & Development (5 employees and 50 field-trainers)Passionate project lead of different other national change projects such as Candidate Experience, H2O project (internal client focus of Head Office).

My own enthusiastic and professional style, adapted to the target audience, made me succesfull in the delivery of competence training sessions and coaching In charge of complete process A-Z from commercial prospection, detection of needs till evaluation and follow-up with the client. Consultancy on human development, coaching, competence management, performance reviews and processes, change projects,...

Master, Tew (Applied Economics)

Bachelor, Tew (Applied Economics)

Education record

Education record

Education record