Steven L Email & Phone Number

Draper, Utah, United States

Led projects from inception to completion, including product updates & Salesforce knowledge base rollouts. Strong communication & organizational skills ensured on-time delivery & successful implementation.

Established performance and service goals and held associates accountable for individual performance.Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Identified individual employee's unique work styles and adapted management methods.Led and developed management team of 15 employees

Oversight over 15-20 front line customer experience teammates within the eBay Payments team.Met with teammates to create SMART goals based on root cause analysisAssumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Designed and implemented strategic business plans to achieve growth goals while managing payments team and building long-lasting customer relationships.

Liaised between executives and entry-level workers, facilitating smooth communicationDeveloped new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staffTrained and mentored over 50 new personnel hired to fulfill various rolesAnalyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

Purchasing, inventory control, customer service, maintaining business relationships, budgeting, sales, effective planning control and overall quality of items purchased. Led each project from open to close.