Steven Lam Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Oversaw administrative duties including answering an average of over 30 phone calls a day, inventory management, processing payments, and responding to client inquiries, ensuring smooth day-to-day operations.• Implemented a recordkeeping system in Excel that improved the documentation of electronic and cash transactions, reducing discrepancies and ensuring accurate financial records.• Utilized Squire software to manage and maintain client database, optimizing appointment bookings and reducing scheduling conflicts, facilitating a more efficient workflow.

Burlington, Ontario, Canada

• Conducted onboarding for interns, providing orientation and guidance on clinic procedures, patient interactions and support tasks, ensuring a cohesive and efficient internship program.• Monitored and progressed patient treatment programs under the direction of the physiotherapists to ensure optimal improvement and rehabilitation from tendinopathies and neuropathies.• Treated musculoskeletal disorders emerging from repetitive strain injury, sports injury and motor vehicle accidents through manual therapy, and therapeutic modalities including ultrasound therapy to facilitate recovery.

St. Catharines, Ontario, Canada

• Designed and implemented individualized exercise programs for clients with spinal cord injuries to regain independence in completing activities of daily living.• Conducted group exercise circuits for clients with stroke and cerebral palsy to improve fitness and motor function.• Assisted clients with multiple sclerosis, stroke, and amputees by prescribing exercises to improve functional strength and mobility.

Niagara Falls, Ontario, Canada

• Created and directed patients through exercise rehabilitation programs to treat musculoskeletal disorders arising from work-related and sports injuries to alleviate pain and accelerate recovery.• Assisted stroke patients with relearning motor skills through mobility and gait exercise prescription alongside therapeutic modalities including low-level laser therapy, direct current therapy, and manual therapy.• Educated patients about at-home exercises and injury management strategies to improve mobility and muscular strength.

St. Catharines, Ontario, Canada

• Developed and progressed exercise programs for geriatric clients and achieved clients’ objectives of adopting healthier lifestyles and chronic disease management.• Reduced the fall risk of clients by designing fall prevention exercise circuits and educating clients on the benefits of balance training.• Coordinated with registered kinesiologists and conducted group exercise circuits for clients with Parkinson's disease, stroke and cerebral palsy to improve fitness and motor function.

Master Of Professional Kinesiology (Mpk), Kinesiology And Exercise Science

Bachelor Of Kinesiology (Honours), Kinesiology And Exercise Science