Steven Langridge Email and Phone Number
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Steven Langridge personal email
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I am the Sales Operations Manager for Lumify Group, Asia Pacific's leader in Technical and Project Management training for ICT professionals.My role requires me to work closely with leading vendors and industry partners. Working closely with businesses and governments enabling them to transform and thrive in the modern digital landscape by improve employee capabilities to skill them to solve the complex problems of tomorrow.Lumify Group is an APAC leader in the field of ICT Training and professional development and provides skilling and certifications across the widest selection of vendors and ICT categories in the region.
Rac Wa
View- Website:
- rac.com.au
- Employees:
- 919
-
Sales And Service ManagerRac Wa Dec 2023 - PresentAustralia
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Sales Operations ManagerLumify Group Aug 2020 - Nov 2023Perth, Western Australia, Australia -
Sales And Delivery ManagerLumify Group Mar 2020 - Aug 2020Perth, Australia
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Customer Contact SupervisorWesfarmers Kleenheat Sep 2016 - Feb 2020As the Customer Contact Supervisor I am responsible for the performance of the Kleenheat Contact Centre, including but not limited to voice, email, web chat and social media channels for both LPG and Natural Gas in Western Australia and Northern Territory. This includes the Contact Centre staff, but also extends to supporting functions including Training, Coaching, Customer Advocacy and Workforce Planning. -
Business Sales ManagerSynergy Jul 2014 - Jul 2016Perth, AustraliaAs the Business Sales Manager I am responsible for leading and developing a team of Business Sales Consultants and accountable for retaining and acquiring contestable energy customers with revenue up to $1M each. Whilst ensuring margin, market share and customer service objectives were met through the achievement of set operational targets, and the timely delivery of proactive and reactive sales and approved marketing campaigns from implementation through to contract fulfillment. Also tasked with formalising and managing Synergys Broker/Consultant channel and proactively managing a network of external and internal stakeholders that support the acquisition and retention of contestable customers. -
Customer Experience ManagerSynergy Feb 2013 - Jul 2014Perth, AustraliaAs the Customer Experience Manager, I was accountable for the delivery of a premium sales and service experience to Synergy’s contestable customer base, supporting the achievement of sales, and customer experience targets. I was required to actively champion sales and service improvement opportunities as well as proactively address processes or service failures which compromise service delivery and sales contracting.
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Logistic SupervisorAlinta Energy Assist Oct 2011 - Feb 2013Western Australia, AustraliaAs the Logistics Supervisor I was responsible for leading and developing a team of agents and the day to day operations of the contact center, scheduling team and warehouse/parts department. This role required me to be responsible for the majority of the customer lifecycle interaction from initial correspondence and confirmation of booking through to schedule for technicians run to reduce travel time and maximise time on tools, including but not limited to the ordering of van stock and stock to be on site waiting for the field technician to attend site. Due to these responsibilities and teams in my direct report I was also tasked with the duty of getting the Appliance Rectification Program (ARP - inspection and/or replacement of gas devices pre-1975) back on track to meet committed deadlines. -
Training ManagerIinet Jan 2010 - Oct 2011Responsible for learning and development across iiNet locations in Perth, Sydney, Melbourne, Auckland and also accountable for Cape Town outcomes. This included everything from inductions and product launches through to traineeships and externally booked coursed with other providers which was achieved through strong leadership of a team of 17 trainers across four locations and a strong relationship with iiNets outsourced partner Merchants located in Cape Town. -
Customer Service ManagerIinet Apr 2008 - Nov 2009During my time as a Customer Service Manager I lead teams under both the iiNet and Westnet brands, across multiple skill sets. I launched the first work from home teams for both iiNet and Westnet which results in a third of the Perth-CC working from home.
Steven Langridge Skills
Steven Langridge Education Details
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Australia Institute Of Management Western AustraliaProcess Improvement And Optimisation -
AjilonPractitioner
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Sand Goanna InstituteManagement
Frequently Asked Questions about Steven Langridge
What company does Steven Langridge work for?
Steven Langridge works for Rac Wa
What is Steven Langridge's role at the current company?
Steven Langridge's current role is Customer Service & Sales Leader | RAC | The driving force for a better WA.
What is Steven Langridge's email address?
Steven Langridge's email address is ga****@****.net.au
What is Steven Langridge's direct phone number?
Steven Langridge's direct phone number is +614031*****
What schools did Steven Langridge attend?
Steven Langridge attended Australia Institute Of Management Western Australia, Ajilon, Sand Goanna Institute.
What skills is Steven Langridge known for?
Steven Langridge has skills like Team Leadership, Customer Service, Customer Experience, Leadership, Training, Performance Management, Change Management, Call Centers, Coaching, Team Management, Telecommunications, Process Improvement.
Who are Steven Langridge's colleagues?
Steven Langridge's colleagues are Amanda Appleton, Sue Walton, Christina Arnatt, Jason Crooks, Melissa Campbell-Lloyd, Perwez Khan, Robin Ashcroft.
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