Steven Laudadio Email & Phone Number

Stoneham

Responsible for the day to day operations of the Service Dept. Manage 10 front end employees and 17 mechanics. Responsible for driving profitability and managing expenses of the service department while delivering a high level of customer satisfaction. Communicate on a daily basis with Ford Motor Co. to resolve customer/technical issues. Perform weekly payroll duties and manage employee vacation/sick time. Work together with all other dealership departments/employee's to resolve issues that arise. Responsible for interviewing, hiring and firing of employee's. Interface for all customer escalations involving the Service Dept. Ability to multi task and complete tasks by specified deadlines.

Reported directly to Service Manager/Owner. Responsible for the day to day management of the Service Advisors and Mechanics. Interface with customers to rectify any situations pertaining to their service repair. Perform weekly payroll duties for all service employees. Interface with the Sales department to resolve customer/vehicle issues.

Stoneham

Responsible for handling customers needs from the time they dropped their vehicle off for service until the time they came to pick the vehicle up. The job included selling repair work, explaining needed repairs, answering any questions the customer had about the vehicle, interacting with the Service Technicians to advise of sold repairs and acquire repair information to provide customers. Multi tasking was a must!! The job requires the balancing of waiting on customers, answering phone calls, preparing the repair invoices and re delivering the vehicle back to the customer

Boston & Waltham

Managed 28 Field Service Technicians. Responsible for handling all client complaints and arranging client meetings. Monitored the day to day operation of my segment of the companies business including: customer satisfaction, productivity and parts/labor expenses. Provided employee's with two annual reviews of their performance and held monthly team meetings to address issues, provide business updates and resolve any concerns. Participated in monthly district meetings with Region Manager and other Field Service Managers. Ability to multi task and complete tasks by specified deadlines.

Boston

As the Customer Service Specialist my responsibilities were to support a group of 20+ technicians from a technical standpoint. Duties included: traveling onsite to assist in the diagnosis and repair of electro mechanical issues, conduct training classes as new procedures were released and field phone calls from technicians needing support.

Boston

Field Service Technician responsible for diagnosing & repairing high speed photo copiers and printers. Managed parts inventory,expenses and customer satisfaction to meet Xerox expectations.

Electronics Degree, Electronics

Graphic Communications

High School Diploma, Various

Activities and Societies: Cross Country Runner, Gym Leader