Global Logic UK&IJuly 2023 - PresentGenerative AI StrategyHitachi – Generative AI PropositionManaged a cross-functional team of engineers, data scientists, and UX designers in the end-to-end implementation of a state-of-the-art Generative AI system. Engaged with C-suite executives, product owners, and key clients to define project scope, align AI capabilities with business objectives, and ensure stakeholder buy-in.Lloyds BankJul 2022 - Jul 2023 (about 1 year)Oracle Cloud at Customer - Upgrade of Oracle 12c across the enterprise to Oracle 19, simultaneously migrating Oracle databases from local datacenter servers to Oracle Cloud. Application Owner Engagement, Managing Project Plans, Maintaining RAID logs, Reporting to Nationwide Building SocietyJun 2020 - Jul 2022 (about 2 years)Migration of Cisco Call Centre to Amazon AWS Connect.Scrum Master, SAFe implementation, Running agile ceremonies (i.e. Stand-Up, Review, Retrospective, PI Planning, PO Sync, Scrum of Scrums). Managed Scrum in a SAFe delivery methodology. Scrum Master for multiple teams simultaneously. Changed to Kanban delivery for one of the teams were Scrum was not productive, resulting in increased motivation and satisfaction within the impacted group.

GDPR Compliance:•Managed the implementation of a Business Process Management and Workflow application to comply with the new European Union GDPR regulations.•Managed project execution to ensure adherence to budget, schedule, and scope. Delivered strict quality requirements to a time critical, regulator enforced deadline.•Delivered using a fully agile Scrum framework.Redesign of Internet Facing Network:•Managed the redesign of the Royal Bank's internet facing network and replacement of redundant Cisco hardware - budget £500k.•A critical and highly visible customer facing service, this project required adherence to strict change management processes, taking the solution and proposed implementation plan through several technical and business change boards.Data Centre Migration:•Managed the complex end to end migration of a customer facing environment from one data centre to another – budget £1.7m.•Managed the link between the business and the IT functions.•Successfully phased the movement of the environment to ensure no downtime.Direct Line Divestment:•Project Manager working on a programme to deliver the successful divestment of Direct Line Insurance from the Royal Bank of Scotland Group.•Solely accountable for managing the migration of a mainframe application holding sensitive customer data from a Direct Line platform to a Royal Bank equivalent.

FATCA Compliance:•Managed the vendor/product selection and implementation of a Case Management Tool to enable the bank to fully comply with new FATCA (tax) regulations.•Skilled and experienced in matrix management, lead a team of project managers located internationally across business functions.•Conducted vendor selections and contract negotiations on a £12m contract.•Managed the delivery of all of the bank infrastructure, databases, file transfers, batches, data migration, and testing necessary to support the new solution.•In addition to the FATCA programme, I managed the implementation of a VoIP call centre solution across 5 sites and also the upgrade of a complex Debt Management application.Data Consolidation:•Utilising ETL technology, managed a large customer data management project with the aim of consolidating, matching, measuring, and profiling customer data held on separate databases a number of bank systems – budget £2.2m.Network Transformation Programme:•The Network Transformation Programme upgraded the, network at every bank property and rolled out new Cisco telephony to all staff in the RBS Group.•Over 6,000 locations upgraded globally by the end of 2012, delivering over £125 million savings per year.•As Project Manager, I was responsible for the successful upgrade of 791 bank offices and branches and migration of approximately 14,700 members of staff on to Voice over IP telephony.•As Senior Project Manager for the Wealth, and Corporate divisions of the bank I played a significant role in delivering £2.3m of savings for the bank in the first year for these divisions alone.•From taking over a project with a customer who no longer wished to support the project, by completion my team were nominated for business awards.

Start-up of Tesco Bank:•Responsible for Insurance division's migration of systems and infrastructure from The Royal Bank of Scotland to Tesco Bank.•Specified IT infrastructure and design of the data and voice VLANs.•Specified IT infrastructure, and connectivity requirements for new Disaster Recovery sites.•Designed infrastructure to support a highly available central database of all Tesco Bank customers that can be accessed by all bank systems.•Ensuring PCI DSS compliance of solutions in line with finance industries regulatory requirement.•Helped to define and develop Enterprise Architecture principles, policies and standards.

•Delivered many concurrent projects, producing solution designs, project delivery plans, and costs.•Projects varied from small changes to bank systems (e.g. new file transfers), to large office moves or the implementation of entirely new systems.•Managed several HBOS/Lloyds integration projects (e.g. data migration, rebranding).•Managed business and IT stakeholders, set expectations, and become the Single Point of Contact between the business and IT functions.•Provided consultancy and ensured governance was followed throughout delivery of the project.

•Based in The Prudential I managed the application discovery phase of a software-packaging project.•Based at HBOS I was Defect Manager for a software-packing project.•Based at HBOS, managed the Active Directory domain for a software packaging and currency project.

Second & Third Level IT Support:•Managed Active Directory migration•Managed the interface between the local business and central IT function on new projects.•Implementation of a new Warehouse Management System. As IT representative for two sites that are affected by this project I worked closely with the business and the vendors on the design and implementation of the system.

•Primarily responsible for 2nd and 3rd line support of the Paisley site IT infrastructure.