Steve Baird Email & Phone Number

Bloomington, Illinois, Us

Respected and self-motivated engineering manager accountable for leading a team of 40 members working on inventory management solutions for P&C claim operations while being located partly in India, partly on-site, and partly spread all over the US. In charge of proper risks, legal review, and risk management activities ensuring reduced possibility of negative event occurring, as well as the magnitude of potential impact. Directly responsible for the oversight, direction, and maintenance of technical systems, particularly the development of installation of hardware and software as well as the integration of various information systems. Accountable for identifying and developing solutions for auto and fire casualty claims. Develops training and communication strategies for the software as well as an inventory at work prioritization tool for property and casualty claim operations successfully deployed and used by 12k people and submitted for a US patent Utilizes in-depth industry knowledge to migrate 13 API's and UI's from on-premises to AWS  Displays outstanding leadership skills while managing stakeholders, utilizing the ability to form and maintain positive relationships by meeting their expectations as well as desired outcome.

Bloomington, Illinois, Us

Respected and self-motivated technology manager accountable for leading a team of 40 members working on machine learning models and plane operations while being located partly in India, partly on-site, and partly spread all over the US. In charge of proper risks, legal review, and risk management activities ensuring reduced possibility of negative event occurring, as well as the magnitude of potential impact. Directly responsible for the oversight, direction, and maintenance of technical systems, particularly the development of installation of hardware and software as well as the integration of various information systems. Accountable for identifying and developing solutions for auto and fire casualty claims. Develops training and communication strategies for the software as well as an inventory at work prioritization tool for property and casualty claim operations successfully deployed and used by 3k people and submitted for a US patent Utilizes in-depth industry knowledge to migrate eight machine learning models from on-premises to AWS  Displays outstanding leadership skills while managing stakeholders, utilizing the ability to form and maintain positive relationships by meeting their expectations as well as desired outcome.

Bloomington, Illinois, Us

Detail-oriented IT manager responsible for coordinating, planning, and leading computer-related and insurance activities across the organization. Monitored performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure as well as cost savings. Displayed integrity and strong work ethic and showed respect for the appointed deadlines while collaborating with cross-functional IT teams. Reduced indemnity cost by 10% in the first six months by leading agile product team on an Enterprise Initiative project, simultaneously providing third party injury claim handlers new tools necessary for the improvement of investigation, negotiation, and settlement of third-party claims Achieved overall average savings of 18% on indemnity cost for auto bodily injury claims by leading the product team to create a solution to data capture and medical bill review of third-party medical bills Demonstrated excellent interpersonal and communication skills and established strong cooperation while working closely with IT professionals from other teams

Bloomington, Illinois, Us

Result-driven individual responsible for providing business analysis and training for claim systems. Showed excellent management skills while successfully leading stakeholder relations, project cost, as well as the project scope. Effectively applied project management methodologies and practices to successfully meet project deliverables. Highly skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure timely completion of the assigned tasks. Led implementation of auto pay business rules and procedures for auto medical claims, allowing the company to auto-process 65% of claims without manual intervention Simultaneously managed a team of eight specialists and multiple projects  Created and executed project work plans and revised as appropriate to meet changing needs and governance requirement

Bloomington, Illinois, Us

A quick thinker responsible for identifying business requirements, root cause analysis, developing training, and presenting project details to multiple different levels in the organization. Demonstrated outstanding problem-solving skills while conducting thorough research and analysis to come up with solutions for different business problems. Accountable for the implementation and support of business information systems across multiple departments. Versatile and independent individual adept in business techniques and strategies utilized for understanding customers’ needs. Achieved auto-processing of 90% of rental bills without claim handler intervention Led and conducted knowledge acquisition sessions to identify business objectives, business rules, and define terms and calculations Created and presented numerous business rule presentations to different levels and audiences within the company

Bloomington, Illinois, Us

Carefully investigated, evaluated, and negotiated automotive claims from the initial report to the conclusion. Continuously engaged in investigation processes of the nature and circumstances of damage, simultaneously compiling evidence from various sources. Created accurate reports detailing the events and damage related to the claim. Coordinated the services of mechanics, architects, and contractors to ensure damage is repaired. Researched the costs of repairing the damage with particular attention to cost savings. Showed impeccable attention to detail and excellent analytical thinking skills while properly estimating complex physical damage claims Proven track of superior organizational skills noticeable in the organization of workflow to achieve optimal settlement and close ratios Consistently provided exceptional customer service due to strong communication capabilities, interpersonal skills, and customer-oriented approach

Washington, Dc, Us

Combat Engineer MOS and Sergeant of Marines. Served in Desert Shield/Storm