Automotive, Light and Heavy Truck Service Manager for 5-Bay Full Service ShopLeading, managing and scheduling work assignments to team of 6 technicians while serving as the primary contact for all customers including vehicle owners, fleet managers, warranty companies on phone and in-person. Explain details in a consultative, customer-needs focused sales process of automotive and truck maintenance, service and repairs. Work with technicians to fully diagnose and understand vehicle issues. Source standard and custom parts / accessories.

Consultative sales of heavy equipment, custom equipment fabrication services. Secure new business and manage existing national and international accounts including governments, and private industry in mining, oil pipeline and agriculture. Manage inside sales team. Manage service and custom fabrication shop schedule. Oversee inventory management system, procurement of parts and equipment.Directly responsible for over $3 Million in equipment and service sales with steady year over year growth; Hired, trained and developed inside sales team responsible for over $9 Million in sales with steady year over year growth; Design, implement and manage warehouse inventory management system tracking more than 6,000 SKU’s worth over $10 Million; Developed quality control measures resulting in steady gains in service department productivity, performance and customer satisfaction.Building lasting relationships with municipal, state and federal government agencies including law enforcement, fire, rescue, emergency response and management. Determining replacement equipment and fleet-support requirements and designing and building solutions to meet their needs.Providing cost-effective heavy equipment solutions to industries worldwide including farming, landscaping/tree services, construction and amusement parks. Eastern Surplus built and supports the 20-truck fleet being used at the Six Flags Great Adventure Safari Off-Road Adventure attraction in Jackson, NJ. Working closely with industry and governments and militaries abroad providing equipment and support. Navigate the process of exporting licensed and non-licensed equipment they need to serve and protect their communities and economies.

Leading team of sales professionals toward increasing conversion rates of direct telesales driven by direct marketing efforts including DRTV, Print and Web. Goal and forecast metric analysis designed to increase efficiency, productivity and overall plan volume while maintaining laser-like focus on the highest levels of customer service and satisfaction.

Do you own a company that offers a retirement plan to employees? Are you the CEO, COO, CFO, VP, HR representative with responsibilities involving the retirement plan at your company?Have you heard of ERISA?You may have personal liability for the fund choices, performance and fees associated with your plan. Contact me and let's make sure you are protected before some some plaintiff attorney finds out you're not.

Consulting w/ USP on business development and tech transfer issues involving intellectual property, branding and invention patents.

I worked directly w/ the "C" Suite here. Directed and coordinated procurement and distribution of up to $50 million worth of materials annually. Designed and implemented solutions culminating in gains in productivity, efficiency and customer satisfaction. Hired, trained and managed a team of 60 members via 5 direct reports. Oversight of customer service, processing and purchasing, shipping and fulfillment. Project management as required for growth and expansion of service.

Every faction of the services provided by PhysioMetrics had to cross my desk. From IT to clinical issues, to customer service and account management, it was my architecture that drove the activities of 99% of the people and processes at PhysioMetrics. Hired and managed up to 25 employees. Developed and maintained network of physical therapy clinics. Successfully implemented, installed and trained on new technologies. Designed architecture of enterprise-wide user software and database. Administered database mining. Created multimedia products. Supervised inter-departmental projects. Directed operational performance metrics for national provider contracts. Served as HIPAA Privacy Officer.