• Test firmware for SMG IoT devices• Test mobile applications for SMG IoT devices• Test web site to include ordering for the SMG online store• Test mobile site to include ordering for the SMG online store• Write test plans for the SMG lawn app• Work as part of an Agile team to improve the firmware, apps and web sites• Participate in daily standups to report current status and receive additional information

• Collect and analyze technology issues as experienced by internal users• Maintain proper operation of all technology assets for the company• Maintain stock levels of technology items. • Identified functional problems and suggesting resolutions. • Test new web based platforms of current software• Answer IT Help Desk incoming phone queue and strive for first call resolution

• Lead Firmware Test Engineer. o Input on hiring decisionso Perform evaluation of Testing Group employeeso Write testing documentation for the department.• Learn C programming language to work towards development of firmware• Work with embedded software engineering group and design engineers to define, analyze, perform and interpret tests for products, systems or components. Identify functional problems and suggest resolution• Develop and maintain written embedded software quality control standards including test cases and process workflows. Improve existing test plans when appropriate• Managed development process of software used to interface with some of the units by working with the software developer.• Kept management updated on the development progress of software developed by a contracted company.• Perform and analyze test cases and provide regular progress reports.• Maintain test results in an organized manner and accessible on the company network to others on the product development team.• Modify existing programs in the C# programming language in order to more fully recognize the functionality of company hardware.• Modify the code and visual aspects of a Visual C++ application to more closely meet company specifications.• Modify equipment hardware as necessary to simulate different equipment encountered in the field.• Project management for a PC software application developed by a third party company.

• Provide telephone support to the end-user community on hardware, software, and network related problems, questions, and use.• Provide first-contact problem resolution on the telephone with users by walking the user through a series of steps to determine the problem; classifies level, priority, and nature of problem.• Diagnose problems; escalate technical support where appropriate.• Open, track, and close trouble tickets; ensure problem ownership and promoting end-user satisfaction• Assist end-users by phone with first-level technical support.• Work with senior staff and other groups to resolve technical problems.• Create tickets, respond to tickets, and escalate tickets as necessary. Each ticket must have detailed troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem.• Follow set policies and procedures when assisting clients to ensure proper handling of requests.• Contribute knowledge and updated information to maintain the Help Desk SOPs and Training manuals for support.• Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts and senior staff when needed.• Work with simple Active Directory functions such as user creation and simple file rights

Assist Sprint mobile customer in choosing the best plan to suit their needsEducate Sprint mobile customers in available services for their mobile needsTake payments for Sprint mobile customers accountsBasic handset troubleshooting and technical support

•Shift lead responsible for training and first level escalations•Test and diagnose network outages and cause for outage•Responsible for maintaining shift stability and managing work load•Monitor the Sprint fiber-optic network adhering to SONET and SDH standards•Investigate causes for international network outages and coordinate repairs•Work with international technicians and LEC’s to maintain and troubleshoot the SDH network•Monitor for alarms and conditions all Sprint equipment tied to their International networks.

Performed electronics maintenance and troubleshooting on ship - style gun mountsReplaced board and component level ship - style gun mount componentsSupervised, set watch and work details and solved problems for section of 50 people