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Steven Heck Email & Phone Number
Support Level 1
at
OIT, LLC | OITVOIP
1 work email found
@comcast.net
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Steven Heck? Overview
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Quick answer
Steven Heck is listed as Support Level 1 at OIT, LLC | OITVOIP, based in Overbrook, Kansas, United States. AeroLeads shows a work email signal at comcast.net and a matched LinkedIn profile for Steven Heck.
Steven Heck previously worked as Test Technician at Freelance and Desktop Support Specialist at Consolidated Communications. Steven Heck holds Certificate Program, Embedded Systems Engineering from Uc San Diego Extension.
Company email context
Email format at OIT, LLC | OITVOIP
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{first_initial}{last}@comcast.net
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AeroLeads found 1 current-domain work email signal for Steven Heck. Compare company email patterns before reaching out.
Profile bio
About Steven Heck
In the last 10 years, I have undergone a lot of career development. I have tested firmware, mobile apps, pc apps, web interfaces and hardware. I have kept a healthy work/life balance, while always striving to bring my best to everything I take on.While testing firmware, I discovered that I was interested in learning to develop firmware. To that end, I enrolled in a certificate program at University of California San Diego Extension. Upon completion of this program, I will get a certificate in Embedded System Engineering. I am currently testing mobile apps, firmware and browser based apps for Scotts Miracle Gro. I am interested in entry level firmware development positions that are in the Topeka, KS area, or are remote work. I bring to the table not only my current educational experience, but a long background that shows a good work history, a lot of testing on multiple platforms and extensive trouble shooting.PROFESSIONAL SKILLS:Writing test cases Advanced level troubleshooting abilitiesProblem solving skillsStrong work EthicAble to learn quicklyInitiative to begin projects and follow through to completionAbility to work on a team or independentDetail Oriented
Listed skills include Troubleshooting, Testing, Software Documentation, Software Installation, and 39 others.
Current workplace
Steven Heck's current company
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9 roles
Steven Heck work experience
A career timeline built from the work history available for this profile.
Support Level 1
Current
Nov 2023 - Present
Test Technician
Freelance
- Test firmware for SMG IoT devices
- Test mobile applications for SMG IoT devices
- Test web site to include ordering for the SMG online store
- Test mobile site to include ordering for the SMG online store
- Write test plans for the SMG lawn app
- Work as part of an Agile team to improve the firmware, apps and web sites
Jul 2019 - Nov 2023
Desktop Support Specialist
- Collect and analyze technology issues as experienced by internal users
- Maintain proper operation of all technology assets for the company
- Maintain stock levels of technology items.
- Identified functional problems and suggesting resolutions.
- Test new web based platforms of current software
- Answer IT Help Desk incoming phone queue and strive for first call resolution
Jul 2018 - Jul 2019
Lead Firmware Test Engineer
- Lead Firmware Test Engineer. o Input on hiring decisionso Perform evaluation of Testing Group employeeso Write testing documentation for the department.
- Learn C programming language to work towards development of firmware
- Work with embedded software engineering group and design engineers to define, analyze, perform and interpret tests for products, systems or components. Identify functional problems and suggest resolution
- Develop and maintain written embedded software quality control standards including test cases and process workflows. Improve existing test plans when appropriate
- Managed development process of software used to interface with some of the units by working with the software developer.
- Kept management updated on the development progress of software developed by a contracted company.
Jan 2012 - Jul 2018
It Helpdesk
- Provide telephone support to the end-user community on hardware, software, and network related problems, questions, and use.
- Provide first-contact problem resolution on the telephone with users by walking the user through a series of steps to determine the problem; classifies level, priority, and nature of problem.
- Diagnose problems; escalate technical support where appropriate.
- Open, track, and close trouble tickets; ensure problem ownership and promoting end-user satisfaction
- Assist end-users by phone with first-level technical support.
- Work with senior staff and other groups to resolve technical problems.
Feb 2010 - Dec 2011
Customer Care
Assist Sprint mobile customer in choosing the best plan to suit their needsEducate Sprint mobile customers in available services for their mobile needsTake payments for Sprint mobile customers accountsBasic handset troubleshooting and technical support
Jan 2009 - Feb 2010
Contract Noc Technician
- Shift lead responsible for training and first level escalations
- Test and diagnose network outages and cause for outage
- Responsible for maintaining shift stability and managing work load
- Monitor the Sprint fiber-optic network adhering to SONET and SDH standards
- Investigate causes for international network outages and coordinate repairs
- Work with international technicians and LEC’s to maintain and troubleshoot the SDH network
Oct 2007 - Apr 2008
Gunners Mate
Performed electronics maintenance and troubleshooting on ship - style gun mountsReplaced board and component level ship - style gun mount componentsSupervised, set watch and work details and solved problems for section of 50 people
Aug 1992 - Sep 1993
3 education records
Steven Heck education
Certificate Program, Embedded Systems Engineering
Computer Information Systems
Remington
Electronics Technician
Tad Technical Institute
FAQ
Frequently asked questions about Steven Heck
Quick answers generated from the profile data available on this page.
What company does Steven Heck work for?
Steven Heck works for OIT, LLC | OITVOIP.
What is Steven Heck's role at OIT, LLC | OITVOIP?
Steven Heck is listed as Support Level 1 at OIT, LLC | OITVOIP.
What is Steven Heck's email address?
AeroLeads has found 1 work email signal at @comcast.net for Steven Heck at OIT, LLC | OITVOIP.
Where is Steven Heck based?
Steven Heck is based in Overbrook, Kansas, United States while working with OIT, LLC | OITVOIP.
What companies has Steven Heck worked for?
Steven Heck has worked for Oit, Llc | Oitvoip, Freelance, Consolidated Communications, Digital Ally, and Qc Holdings.
How can I contact Steven Heck?
You can use AeroLeads to view verified contact signals for Steven Heck at OIT, LLC | OITVOIP, including work email, phone, and LinkedIn data when available.
What schools did Steven Heck attend?
Steven Heck holds Certificate Program, Embedded Systems Engineering from Uc San Diego Extension.
What skills is Steven Heck known for?
Steven Heck is listed with skills including Troubleshooting, Testing, Software Documentation, Software Installation, Hardware, Technical Support, Computer Hardware, and Customer Service.
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