Technical Support Administrator (Genius Admin)
Cambridge
Ensuring the in-store technical teams workflow remained uninterrupted throughout the day.Liaising with managers in regards to targets set by both corporate and in-store demands.Assisting with customer complaints and being the first port of call for any issues.An expected knowledge of all in-store systems.Dealing with a workload which held no consistency, during down periods being proactive and making good use of time.A constant source of information and help for team members of all levels, main resource for problem solving.Out-sourced to other stores for assistance.Extremely high levels of organisation for maximum efficiency.Ensuring customer sensitive data was cared for and remained private.Liaising with other teams in-store to aide in customer satisfaction or problem solving.Being one of Apple Retail's smallest yet busiest stores, prioritising workload was a daily occurrence.Being the store telephone support for customers, while doing all of the above.Ensuring customer contact was maintained, especially during peak busy periods.Assisting managerial tasks, such as scheduling, meetings and reviews.When necessary, assisting with the support teams queues to manage customer expectations.Full working knowledge of all products, software (both PC and Mac)Ability to find information if unknown.