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Innovative Sales and Marketing Professional experienced in partnering with clients on achieving key objectives, increasing revenue, and driving product adoption. Development and execution of growth and service strategies have fostered strong client relationships built on trust, follow-through, and results. Driving mutually beneficial outcomes hinging around NPS and subscriber value is central focus.
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Vice President Of Customer SuccessGranicus Sep 2024 - PresentDenver, Co, Us -
Vice President Of Professional ServicesSimpleview May 2022 - PresentTucson, Arizona, Us -
Vice President Of Customer SuccessTrucker Path Oct 2019 - May 2022Phoenix, Arizona, Us -
Vice President Of Customer SuccessChime Technologies Inc Aug 2018 - May 2022Phoenix, Arizona, Us -
Sr. Customer Success DirectorWeb.Com Jun 2017 - Aug 2018Jacksonville, Florida, UsProvide expertise to clients on all aspects of digital marketing campaigns. Managed a team of Customer Success Professionals, motivating colleagues to achieve revenue goals. Present data to client executive leadership for decision making and business strategy. Prepare campaign forecasts, monitored performance, and continually interfaced with customers to ensure satisfaction. Direct 8 cross-functional internal teams responsible for servicing thousands of franchisee business owners. -
Director Of Account ManagementTiempo Development Jun 2015 - Jun 2017Tempe, Az, UsImplemented fundamental marketing strategies to drive brand awareness to create a pipeline of sale qualified opportunities. Responsible for prospecting, selling and negotiating contracts. • Consistently achieve and exceed quarterly sales quota• Built and executed high-quality demand generation programs through a variety of channels including events, email, SEO, PPC, website, social media, webinar, paid digital, and traditional tactics• Identify new partnerships to drive customer acquisition and revenue.• Developed and implemented marketing/sales campaigns to increase customer acquisition and revenue. • Led cross-departmental planning of training programs, support and sales initiatives. -
Sales ExecutiveInfusionsoft May 2014 - Jun 2015Chandler, Az, UsIntroducing Small Business owners to the power of Infusionsoft’s all in one Sales and Marketing solution. Through Infusionsoft’s TruSelling sales methodology, I displayed the benefits of having one tool to get organized, grow sales and save time. This included prospecting to new companies and potential partners, maintaining accurate CRM records through strategic pipeline management, and constantly pursuing professional and personal development in the market.• Consistently meet and exceed monthly sales quota.• Maintain 30-35% sales conversion month-to-month.• Demonstrate growth and application of advanced sales training techniques through identifying and understanding client needs, quantifying client challenges/solutions, and expediting the client decision making process. -
Regional Account ManagerAsurion Corp Apr 2009 - Jan 2014Nashville, Tennessee, UsServed as a liaison between Asurion and AT&T sales channels. Was face of company to AT&T. Developed strong business relationships with clients including senior managers, vice presidents, directors, general managers and regional presidents. Significantly increased profits. Surpassed targeted sales goals by 159% and 321% for two years straight. Managed substantial marketing budget. Created Subject Expert program for 30 SMEs.• President's Club Winner, 2011 and 2012. -
Licensed RealtorRealtor Feb 2005 - Jan 2010Us -
Business Account ExecutiveAt&T Mobility Aug 2007 - Feb 2009Dallas, Tx, UsAchieved sales goals, increased revenue, managed and reduced churn as well as expanded business into new markets. Managed over 4K small business accounts. Increased and maintained knowledge of solutions, rate plans and selling techniques. -
Retail Sales ConsultantAt&T Mobility Mar 2006 - Aug 2006Dallas, Tx, UsSold products and services; met sales objectives for store. Maintained strong knowledge of products, accessories, pricing plans, promotions and service features. Provided efficient, courteous customer service.
Steven Lopez Skills
Frequently Asked Questions about Steven Lopez
What company does Steven Lopez work for?
Steven Lopez works for Granicus
What is Steven Lopez's role at the current company?
Steven Lopez's current role is It's all about the customer experience..
What is Steven Lopez's email address?
Steven Lopez's email address is st****@****msn.com
What is Steven Lopez's direct phone number?
Steven Lopez's direct phone number is +131242*****
What are some of Steven Lopez's interests?
Steven Lopez has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Science And Technology, Disaster And Humanitarian Relief.
What skills is Steven Lopez known for?
Steven Lopez has skills like Direct Sales, Account Management, Sales, Sales Process, Solution Selling, Leadership, Marketing Strategy, Marketing, Crm, Customer Retention, Business Development, Management.
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