• Provides educational advising and assistance to prospective, newly admitted, and continuing students by creating educational plans, recommending courses, and determining appropriate education solutions• Utilizes transfer articulation technology and university partnership agreements to help students optimize their course selection toward their degrees/certificates• Provides initial assessment of transcripts from other institutions; and makes recommendations/petitions override requests as necessary• Implements program information sessions/workshops and delivers presentations to students, prospective students, parents, and community members • Maintains accurate communications in student database based on all forms of student contact

• Serves as a liaison between the university and the students concerning program options, requirements, process, and provides students with access to information on school policy, practices and regulations• Develops and adjusts individual plans of study for assigned advisees to streamline progress to program completion concerning the goals of the student and in compliance with university policies. Facilitates bi-annual student course registration• Performs graduation reviews by assessing individual academic plans to determine and ensure that students have fulfilled all academic requirements necessary to complete their degree and/or certification requirements, following established guidelines and procedures• Creates marketing material for all programs in for departments to communicate clear objectives and outcomes • Coordinates all social media outreach and community outreach including running booths for and hosting events• Designs and executes of programs, events, and conferences• Coordinates staff scheduling, including volunteers and other event-related staff• Utilizes technology to build event registrations and promote events for executive education

• Provides academic advisement and counseling for undergraduate students, such as of the curriculum, course and degree requirements, transfer credit evaluation and graduating counseling and clearance.• Evaluates student problems, academic, administrative or personal and refers students to appropriate student services for additional counseling.• Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification and transcripts with the USC Office of Academic Records and Registrar. • Assists with Petition applications, resumes and letters of recommendation.• Counsels or advises prospective students and families, on admissions, financial aid, academic requirements.• Interfaces with faculty, administrators and students regarding grading policies, academic progress and student promotability.

• Serves as a Student Conduct/Title IX Hearing Officer and facilitates administrative hearings to resolve conduct cases with students/groups• Chair of the Student Conduct and Community Standards Prevention and Intervention Committee• Assist with the revision and editing process of the Student Code of Conduct. • Respond to difficult and/or crisis situations, as a member of the on-call team.• Understands responsibilities with respect to Title IX, Clery and other compliance requirements• Assists students and staff with academic, personal, social, and health issues; provides guidance and referrals to residential students; ensures appropriate referrals are made to various campus offices and personnel as well as off-campus support services; handles disputes and grievances• Provides guidance and support for approximately 500 students living in Village housing• Directly supervise, mentor, and evaluate six undergraduate Village Assistants• Coordinate the Village Housing orientation program including online assessment, handbook development, welcome and orientation packets

• Facilitated induvial/group conduct meetings with students accused of violating the California State University Student Code of Conduct• Advised students regarding conduct policies and procedures, and made referral when needed• Helped students reflect upon, understand, and take responsibility for their actions, encouraging them to consider the impact of their decisions on themselves, their peers, and the community• Maintained the confidentiality of all conduct records in accordance with FERPA as well as stipulations set forth in the Student Code of Conduct• Empowered students directly or via referral to university resources to learn skills or strategies to deter them from future infractions of the Student Code of Conduct

• Collaborate with the Graduate Assistants and Student Assistants from the MultiCultural Center (MCC), Gender Equity Center (GEC), and Pride Center (Pride).• Facilitate one-on-one meetings with Student Assistants from the MCC, GEC, and Pride.• Working with students that identify as LGBTQIAP+, Gender Non-Binary, and Gender Non-Conforming.• Working with students from diverse ethnicity groups, racial groups, being multiracial, as well as different nationalities.

• Oversaw PolyCultural Weekend Event with a budget of $63,000 and supervised a staff of 500 students.• Reconciled the MultiCultural Centers budget of a $100,000.• Supervised 9 MultiCultural students work on a regular basis. • Managed all purchasing for all events, dialogues, and collaborations between departments for the MultiCultural Center.• Filed the budget for all events while working with the Lead Coordinator to oversee the entire budget of the MultiCultural Center.• Partnered with numerous on-campus and off-campus departments, vendors, and community leaders to ensure best possible outcomes for all events and dialogues.

• Facilitated a group of 8 at-risk first year students who have been placed on academic probation• Monitored student progress in order to proactively and when necessary, intervene, advocate, recommend resources, and solutions to academic difficulties• Applied strong interpersonal techniques including active listening, empathetic responses, and questioning through in-person and virtual interactions to develop a trusting relationship• Critically applied various student development theories and advising practices to assess readiness and make informed decisions about personal, academic, and career goals

• Supervised 10 student workers at multiple events occurred at the same time in different venues.• Managed a budget of $10,000 - $150,000 per event.• Conducted a comprehensive Audience View Ticketing Program training for all student employees.• Served as liaison at Various Ticketed Event to promote universities objectives.• Resolved employment-related disputes through proactive communication.• Ran Ticketing Software for all ticketed events on and off campus, while keeping patron contact list of 3000 and more updated at all times.

• Led a comprehensive Audience View Ticketing Program training for 10 staff members.• Served as company representative at Various Ticketed Event to promote company objectives.• Resolved employment-related disputes through proactive communication.• Ran Ticketing Software for all ticketed events on and off campus • Provided various trainings for professional staff and administrators.• Balanced tender before and after all events.• Managed the entire event while supervising staff.

• Led a comprehensive Audience View Ticketing Program training for 10 staff members.• Served as company representative at Various Ticketed Event to promote company objectives.• Ran Ticketing Software for all ticketed events on and off campus.• Balanced tender before and after all events.• Managed the entire event while supervising staff.

• Assisted Patron Coordinator with all administrative and clerical duties necessary to manage the Preforming Arts Center.• Served as the center of support and services for patrons, faculty, staff, administrators, and students.• Created a welcoming environment for all groups using the preforming arts centers.

• Ran front office with no supervision as well as maintaining office utilities and computing system.• Work with Program Coordinator to create office meeting, newsletters, and ways to better the program.• Worked closely with other student staff to create a stronger team that would best represent the Bridge Program's Mission & Values.

• Creating appointments for students to meet with Counselors, as well as running front office. • Keeping track of what students use the facilities and created an excel charts for presenting the information.• Preformed specialized knowledge, skills, experience, while meeting with students.

• Sold tickets and concessions for performances in all preforming arts locations.• Maintain accurate records, keep track of cash, checks and tickets.• Managed seating arrangements for all patrons.

• Piloted and branded the very first Sun Boutique framework, which lead to the standard of all the future stores.• Supervised a staff of 5 part-time sales consultants.• Overseen the entire boutique’s budget, maintenance, sales objectives, branding, and expansion of other boutiques.• Handled understaffing, disputes, terminating employees, and administering disciplinary procedures.• On a daily basis serve as the Company Representative greeting and introducing new products to our clientele.• Led multiple comprehensive trainings on Payroll, Sexual Harassment, Merchandising, Guest Services Relations, Time Card Completion and Submission, and Balancing End of Day Till.

• Motivated, coached, and inspired the team and ensured they are the best possible brand ambassadors.• Developed the store’s strategic plan to achieve best financial results.• Ensures impeccable execution of operational policies and procedures and maintains brand standards.• Utilizes the Sunglass Hut Experience tools to consistently deliver sales plan and company objectives.• Created an inspirational and motivating work environment that reflects the integrity of the brand.• Collaborated with fellow Associates to foster teamwork.• Created an EMOTIONAL CONNECTION within the store team that translates into sales and ensures that every Associate consistently delivers The Sunglass Hut Experience• Made simple and fast decisions in the best interest of our customers.