Steven L Tran Email and Phone Number

I lead an NPI and GTM readiness team consisting of Program Managers who own the enterprise GTM readiness process. Drive cross-functional, strategic product launches to guarantee value chain readiness and expedite time to value. Additionally, I provide robust governance and support services to ensure effective product launches into the market while equipping the Field teams for successful sales, implementation, and support.Led the go-to-market readiness efforts for ServiceNow’s first Generative AI product offerings.Managed eight releases that included the successful market launch of twelve new products.Implemented process improvements to identify and resolve GTM readiness issues and gaps.

Head of NPI PMO team responsible for the launch of new products and services within the companyDirected complex transformational programs within the Product group consisting of integrations, mergers & acquisitions, and R&D.Manages business operations functions that created operational processes, provided financial operations support, enterprise risk management, and employee onboarding

Program execution partner for the VP of Interconnection product lineLaunched two major products Network Edge and Equinix FabricImplemented SAFe program increment process to improve cross-functional alignment and release delivery practices

Responsible for leading the resolution of critical customer issues while ensuring customer satisfaction and success.

Managed the launch of a self-service monitoring and backup solution for Verizon Cloud ServicesEstablished work-flow procedures for the review and acceptance of custom application management requests, that resulted in 30% savings in timeDeveloped process improvements and cost reduction plans that provided over $50k in savings within the Engineering team

Managed a team of five on-site consultants consisting of system engineers, database engineers, and client executives responsible for production infrastructure managementLaunched and maintained the uptime availability of an e-commerce site including all operational environments Instituted ITIL framework to deliver operationally mature change, incident, and problem management processes

Led two project teams responsible for the installation, configuration, and deployment of infrastructure for two new e-commerce sites (major home improvement retailer & retail bookstore)Delivered project to provide managed services of 1,500+ enterprise servers for a leading domestic Australian airlineManaged the holiday readiness initiatives for largest US retail consumer electronics store