Steven Luger Email & Phone Number

Florida, United States

• Provides support to a pipeline of existing and prospective students seeking guidance on the application and admissions process, academicrequirements, financial responsibilities, and accessing available resources to.
• Utilizes internal systems, tools, and databases to manage pertinent information, track reported issues, stay abreast of changes to university requirements, and source data to support recommendations and responses
• Manages correspondence and communication while engaging requests, addressing concerns, and mitigating potential problems—leveraging an understanding of university policies and protocols to offer effective.
• Collects, analyzes, and reports feedback to senior management to inform process-level improvements that elevate departmental performance and enhance overall satisfaction rates
• Facilitates hands-on training and mentoring for incoming advisors to foster an understanding of best practices for managing a high-volume support platform and maintaining standards for customer service

• Ensured optimal operational efficiency by consistently upholding a clean and well-organized workspace to facilitate the timely fulfillment of customer orders. Verified the weights of materials with precision and.

• Provided essential support to the maintenance department by performing routine servicing of machines and vehicles. Collaborated with customers to guarantee the precise weighing and appropriate handling of materials

Master Of Business Administration - Mba, Finance

Performed a comprehensive case analysis of Macy’s Inc. to develop and submit a plan for driving the achievement of organizational goals.

Bachelor'S Degree, Aviation Administration