ProMatch is an interactive career resource center for professionals who are seeking work in the greater San Francisco Bay Area. ProMatch is a member-directed program for obtaining the connections, resources, information, education and encouragement necessary to engage in a proactive and successful job search. Member of management team for networking and skill development group that helps professionals conduct job searches more effectively. Started as a member of the Tech Services Team in March; became a team lead within 4 weeks, and a business unit manager for the entire organization 3 weeks later. Led initiatives to increase active membership, improve workshops, facilitated meetings of up tp 200 ProMatch members. Assisted with operations, team building, succession planning, new member orientation, leadership identification and coaching, and other activities key to sustaining and improving the organization.

As the Director of Quality Assurance for Acesse, I set and maintain the quality standards for all of Acesse's products. I manage a team of 18 Quality Assurance Engineers in Redwood City, Minneapolis, Houston and India.• Directly managed eighteen onshore and offshore Quality Assurance Engineers across ten concurrent Acesse projects resulting in high-quality releases for Acesse. Projects included web-based SaaS applications as well as mobile device applications.• Implemented and drove development of automation for all BAT tests using Selenium WebDriver and JUnit, improving efficiency and reliability of tests for Acesse Marketing Redesign project.• Developed product testing strategies, directed testing for, and delivered seven Acesse products on schedule with extremely high quality, resulting in increased customer satisfaction.• Developed comprehensive Test Plans encompassing risks, mitigations, coverage, metrics, corrective actions, and results reporting, enabling continuous process improvement. • Collaborated with Development, Product Management, Project Management, Support, and senior management, escalating when necessary, enabling a team-based product approach and improving product quality.• Reduced “unresolved” defect count by 93%, saving Development, QA and other departments time.• Initiated and implemented quality improvement activities such as test automation, reducing test times, improving product quality, reliability, and management’s confidence in the product.• Served as the primary quality control resource for problem identification, issue resolution, loss reporting and continuous improvement.• Designed, implemented and documented procedures for process control, process improvement, testing and inspection• Performed root-cause analysis and other problem-solving activities to identify effective corrective actions and process

As a Senior Build and Release Manager, I managed the releases for the VMware Desktop as a Service Platform and 8 client applications. This product was delivered to large Service Providers as well as being available as a hosted service on VMware.com.• Managed software releases for Hybrid Desktop-as-a-Service platform (DaaS). This platform supports both Service Providers (on premise) as well as the vCHS (Hosted Cloud Service). The DaaS Project follows an agile (SCRUM) SDLC.• Managed/drove software releases for 8 client applications (Windows, iOS, Linux, Android, Mac). Team is remote (China)• Created MS Project presentations on project status, release defects and milestones and present to upper management• Drove team meetings to coordinate project deliverables and milestones• Created/managed wiki pages for tracking all aspects of each release• Tracked, managed, reported on bug counts and trends for all project releases• Tracked and drove all deliverables for each release, coordinating the projects with Product Management, Legal, Tech Pubs, Development and QE. Create Bill Of Materials, Download Groups, and post software to VMware.com for customer downloads• Drove reviews with VMware legal team to approve all aspects of over 230 Open Source packages for each release, TOS, SLA, Export Compliance, Patents, EULAs and Service Descriptions

I provided volunteer technical services to the ProMatch and Nova community:I facilitated ProMatch Tech Services meetings and supported the ProMatch community. I became a Co-Lead for the Tech Services group, conducted team meeting, recruited, identified leaders, and performed succession planning.

As an SAP CRM Data Steward at NetApp I discovered, analyzed, and resolved multiple data and process issue. I managed two quarterly SAP bug fix releases and acted as the Business Analyst for those releases as well. My accomplishments at NetApp include:• Identified “Incomplete HeadSwap” issue affecting over 5,000 customer systems, implemented program to resolve the HeadSwaps, eliminating customer impact and missed Support SLAs• Drove two successful quarterly releases of SAP-CRM fixes resolving nineteen SAP issues, improving SAP user productivity and corrected thousands of SAP data records• Implemented and improved System S/N Decommission process, removing over 200,000 End Of Service systems from NetApp’s active SAP database, resulting in more efficient SAP queries, accurate “Active” system counts, potential service renewal opportunities and Tech Refreshes• Developed numerous FlexPlore reports to identify SAP data issues, performed root-cause analysis, resulting in process improvements and data cleanup• Developed and presented a metric report for presenting Data Steward metrics to the PMO and upper management

I managed two offshore QA teams in India, and one local resource. Established standardized defect and test execution reports across two diverse defect tracking tools, increasing understanding of progress through the SDLC. I have established best practices for QA and Development teams increasing efficiency through the organization. I cleaned up defect tracking tool history, improved efficiency of defect triage by 75%. I established scheduled build drops from Development to QA, increasing throughput and consistency. Successfully launched STOR Reports project on schedule, with high quality (found and closed over 300 defects).I was responsible for program managing End-to-End and User Acceptance testing for the Service Renewal Platform SaaS system. This system will replace the current Siebel front-end for the Service Renewals group, Partners, and Resellers. Service renewals opportunities and quotes are entered and created in this system and fed into an Oracle Database.• Successfully Managed two offshore QA teams in India, and one local resource• Program manager for End-to-End and User Acceptance testing for CRM, Service Renewal Platform SaaS system.• Established standardized defect and test execution reports across two diverse defect tracking tools, increasing understanding of progress through the SDLC• Improved efficiency of defect triage by 75% through effectively cleaning up defect tracking tool history• Established scheduled build drops from Development to QA thereby increasing throughput and consistency• Created Test Plan and Test Strategy, coordinated across functional teams and companies, acquired hardware resources• Performed hands-on testing of the Service Renewal Platform product.I created a Quality Assurance best practices policies and procedures manual for the SAT QA division of over 100 Tools QA teams. I developed process documents, QA Templates, standardized status reports, tools recommendations, and training materials.

I managed a virtual team of 4 local and 5 remote QA engineers. I was responsible for the quality of the Encryption, Dedicated Hosted Email, and Spam Plug-in product lines on multiple platforms: Web-based Hosted Services, local customer servers (appliances), Outlook and Lotus Notes SPAM plug-ins, Email Encryption plug-in, SDK software, and a customizable software only package.

I managed a virtual team of 5 Local QA Engineers and 7 QA engineers in Vietnam. My responsibilities include coordinating between the sites, daily activity management, providing leadership, direction and focus for the team. We are responsible for testing the Workforce Management product that used to be the primary product of Blue Pumpkin. Blue Pumpkin was acquired by Witness Systems in 2005. After I left, Verint acquired Witness Systems.

I managed a team of 14 QA Engineers, responsible for both the Applications and Core components of the VeriSign Payments Gateway product. Over 1/3 of internet purchase transactions went through my team's software.