Mark Mccracken Email & Phone Number

Port Charlotte, FL, US

Vancouver, Washington, US

• Strategic development of corporate housing solutions, ensuring they meet the needs of business travelers and corporate clients. Develop and manage both short-term and long-term lodging options, catering to different.
• Lead the development and launch of new lodging platforms for hotel rooms, apartments, various retail products, and CRM while ensuring projects are completed on time, within budget, and to the highest quality standards.
• Establish and manage emergency lodging protocols for natural disasters, ensuring readiness to support displaced individuals and response teams.
• Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
• Manage government lodging contracts, ensuring compliance with government standards and regulations.

Vancouver, Washington, US

Empire Hospitality is a nationwide company based in Vancouver, WA; owned and operated by three managing partners along with a talented team of seventy-eight employees, to date. The company was formed in 2008 as a Limited Liability Corporation with the specific intent to source and manage government lodging contracts. The primary focus of Empire Hospitality.

Orlando, Florida, US

• Serviced Wyndham, Bluegreen, Marriott, and Holiday Inn Resorts.
• Provided quality Housekeeping Service and Leadership among 18 different locations consisting of 4000+ rooms and 800 employees.
• Daily site visits included focus on financials, quality product, time efficiency, people, pride, and relationship with the customer while delivering positive long-term results.
• Responsible for preparing $30M annual budgets and working within the guidelines per CPU by property, based on individual brand.
• Built a strong bond between Resort Managers (my partners) resulting in solid relationships.
• Directly engaged with the brands' quality assurance matrix, RCI, Medallia, and TripAdvisor. Responsible for reviewing and tracking specific trends and building data to help with overall guest satisfaction.

• Regional Director for 10 extended stay hotels in Ohio and Kentucky building a strong team of managers through increased strategic planning.
• Improved customer satisfaction score by 40% in my first 6 months
• Room quality, budgeting, scheduling, pricing, and asset managementwere my key focus areas during site visits. Improved security at all locations through improved utilization and placement of CCTV and improved.
• Directed 10 General Managers, 4 Support Managers, and 2 MarketMaintenance Techs within my team.
• Produced positive revenue growth in each of my locations on a monthly basis

Louisville, KY, US

• Operated 14 Independent Retirement Living communities located in Tennessee, Kentucky and Southern Indiana.
• Achieved 129% Net Operating Income in 2010 resulting in being #2 Ranked RD for 2010
• Exceeded 2010 move in goals by 35%
• Excellent partnering skills with sales force, maintained quality assets, achieved excellent food cost with the service of high-quality food.
• Lead 56 managers, 14 sales associates, a regional chef, regional maintenance director and regional sales leader resulting in high energy and passion for success.

Charlotte, North Carolina, US

• Extended Stay Hotels portfolio of 19 locations in South Carolina, Tennessee and Arkansas.
• Reporting to myself were 38 managers, 5 area managers and 5 area sales leaders.
• Recipient of the President's Award in 2007.
• Met with Blackstone Executive Team during due diligence to visit sites on several occasions.
• Designer and owner of extensive Property Audit used company wide
• Substantially improved cleanliness throughout the region resulting in 33% improvement in guest scores

Louisville, KY, US

• Delivered financial and operational results with excellence.
• As GM for one and a half years and Multi-Unit Area Manager for five and a half years. Worked multiple locations.
• 5 company stores and 9 franchise stores, 2 co-brand stores.
• Opened 1 0+ new stores.

• Assistant manager for 6 months
• Restaurant Manager for 18 months

• Planning menus in consultation with chefs.
• Hiring, training, supervising and motivating permanent and temporary staff. Organized staff ensuring that health and safety regulations are strictly observed, recorded and archived.
• Monitoring the quality of the product and service provided.
• Keeping to budgets and maintaining financial and administrative records.
• Sought out new clients, sold service, planned events, prepared menu and executed off site catering event for up to 3500 persons.