Steven Booth Email & Phone Number

Monterey, CA, US

• Leading a skilled team of desktop support technicians, promoting a culture of continuous learning and improvement.
• Developing and implementing desktop service standards to ensure a high level of service delivery and customer satisfaction.
• Managing the deployment, maintenance, and support of desktop hardware, software, and peripherals.
• Collaborating with other IT departments and external vendors to ensure integrated and high-quality IT support.
• Driving initiatives to improve desktop services, including the implementation of ITIL-based processes and other industry best practices.
• Monitoring and analyzing desktop service metrics to identify areas for improvement and ensure optimal performance and reliability.

Palo Alto, CA, US

 Governed all aspects of the corporate IT hardware lifecycle, managing a team of 8 in maintaining hardware and accessory inventory for internal users. Revamped a vendor site by integrating new processes and channels for ordering key products and controls to protect personal data. Streamlined self-service laptop loans, partnering with a vendor to roll.

San Mateo, California, US

 Served as a crucial point of contact for the Helpdesk Team, providing tier 2 and 3 technical support and assisting in mentoring team members, setting expectations, and prioritizing objectives.  Spearhead a project to deploy Apple products to the userbase, determining product needs, purchasing hardware, training the services team, and ensuring a secure.

Oakland, California, US

 Managed tier 1 and tier 2 end-user desktop support, creating a highly service-oriented environment while directing Help Desk IT Administrators in optimizing problem resolution and customer perceptions. Revamped the IT Support Services Team through restructuring work assignments, job definition, and goals. Created a manageable work-life balance and drove.

Fremont, California, US

 Performed as a Project Manager, creating, executing, and revising work plans across project scope, progress, communication, documentation, budget, and scope. Minimized corporate exposure and project risks by effectively applying corporate methodology and enforcing project standards.

Mountain View, CA, US

* Worked with several groups to source and procure specialized hardware needed for high level projects.* Manage Service Level Agreements between company and hardware/software vendors, ensuring service and inventory levels are maintained.* Manage vendor relationship and agreement and project management of corrective actions, and drove process improvements.*.

Mountain View, CA, US

* Analyzed market and delivery systems in order to assess present and future IT hardware availability.* Controled purchasing department budgets.* Developed and implement purchasing and contract management instructions, policies, and procedures.* Directed and coordinated activities of personnel engaged in buying and storing materials, computer equipment.

Mountain View, CA, US

* Supervised all aspects of computer hardware, software and accessories inventory control for internal users as well as prepared and provided reports regarding those inventories* Communicated with vendors, suppliers and internal users in person, email, or by phone to ensure that adequate inventory was provided in a timely and accurate manner. Also worked.

Mountain View, CA, US

* Managed, supervised, and coordinated the activities of call center professionals in providing telephone and remote support to internal users.* Liaised with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.* Planned and supervised changes and managed the daily operations of call center.* Monitored.

Mountain View, CA, US

* Provided technical support, direction, supervision and leadership to members of the Desktop Support Group. Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of hiring, assigning and prioritizing work, setting expectations, performance management, and firing.* Planned, implemented, and.

Mountain View, CA, US

* Provided the highest level of customer service for end users while supporting but not limited to, computer hardware, software, printers and phone systems.* Responded to telephone calls, email and personnel requests for technical support.* Performed standard hardware maintenance, installations, moves, adds, and changes* Identified, researched, and.

Instruct begining to mid level students in the following computer technologies:* Office 97/2000/XP* Internet Usage and Design* Email clients and usage* Window 98/2000/XP* Maintaining/upgrading Computer Systems* Presentation application

* Provide software support for end users, which included Windows 95/98/ME/NT/2000/XP, Office 95/97/2000/XP.* Utilized extensive knowledge in computer hardware to provide support for laptops, desktops, servers and some printers* Configured and Administer Norton Ghost servers* Configured and deployment of 2000, and Exchange 2000 servers.* Responsible for.

* Provided software support for end users, which included Windows 95/98/ME/NT/2000/XP, Office 95/97/2000/XP.* Utilized extensive knowledge in computer hardware to provide support for laptops, desktops, servers and some printers* Knowledgeable in the administration of NT 4, 2000 and Exchange servers.* Assisted in the build-out of new offices which consisted.

* Maintained, upgraded, installed and supported 200+ desktop computers with Windows 95/98/NT* Responsible for installation and configuration of network printers.* Provided software support for end users, which included Windows 95/98/ Office 95/97, Exchange client support.* Developed Office 95/97 document solutions per required specifications.* Responsible.

* Trained in areas of customer care, inventory control and audit procedures.* Designed and implemented training programs,* Conducted classes to assist new and existing employees in learning all aspects of company application systems.* Performed quality training on company specific applications and Office 95/97.