● Assisted in implementing and maintaining security tools such as SIEM and IDS/IPS, enhancing overallnetwork security posture● Collaborated with senior analysts to investigate security incidents, analyze root causes, and recommendpreventative measures to strengthen defenses● Reviewed and analyzed security logs and reports to identify anomalies and potential security breaches● Some hands-on projects included creating complex networks using Cisco’s Packet Tracer and configuringfunctional firewalls using OPNsense & ClamAV on VirtualBox● Graduated from the 700+ hour program with a 3.9 GPA earning me a Cybersecurity Analyst certificate ofcompletion as well as the CompTIA CySA+ Certificate (requires CompTIA SEC+ & NET+ knowledge)Training:- Cisco Networking Essentials- Cisco Cybersecurity Essentials- Threat & Vulnerability Management - Software & Systems Security- Security Operations & Monitoring- Incident Response- Compliance & AssessmentNetworking Essentials:DNS, DHCP, Active Directory, WDS, Network Monitoring and Management, Cisco IOS Routing and Switching, TCP/IP, Network Configuration and Management, Data Encryption, Backup, Re-store, Destruction, Network Analysis and Troubleshooting, Virtualization, Hyper-V, Virtual box, Network Firewall, RDP/VNC Remote Access, Troubleshooting, SOHO Configuration and Management, WAP Configuration Management, Cybersecurity Essentials:Data Back/Restore, Data Recovery, Secure Data Destruction, Infrastructure Services management, IDS, IPS Configuration and Management, SIEM Tools, Systems Harding, Incident Response Life Cycle, Security, Packet Capture Analysis, NIST Security Compliance, Network and Systems Security Monitoring, Network/Edge Firewall Configuration, NIDS/NIPS, Proxy Server management, Malware Virus Removal, Data and Log Analysis.Operating Systems:Windows Server, Windows Client OS 10, MAC OS, Linux OS, Apple iOS, Android OS and Cisco IOS.

● Completed configuration and workflow administration collaboratively to support business processes in the ServiceNow platform● Gained an understanding of, customization, and support solutions on the ServiceNow platform as it relates to ITSM, Service Portal, Scripting, and other related functionality● Participated in internal knowledge-sharing and collaboration activities and initiatives● Implemented ServiceNow customizations, including IT Service Management, Service Portal, JavaScript, etc as well as created applications within the platformTraining & Application in:- ITSM Fundamentals- ServiceNow Fundamentals- Service Portal- JavaScript, HTML, and CSS- Mobile Development- Integration Hub- Performance Analytics- ITSM Implementation

● Conducted comprehensive maintenance and repair services for residential clients● Communicated with clients throughout the project lifecycle● Demonstrated expertise in delivering projects on time and within budget, while meeting client expectations● Utilized creative problem-solving techniques to successfully resolve complex challenges

● Communicated with customers to understand their needs and preferences during catering events● Maintained a warm and professional manner while interacting with guests by phone and in person● Efficiently handled restaurant POS software

● Developed and maintained customer relationships● Increased customer satisfaction through clear and engaging product explanations● Actively resolved customer inquiries and issues through communication and problem-solving skills

- Collaborate with event organizers to manage event delivery- Provided visitors with information such as facility details of interest, rules, and policies- Communicating with visitors about current promotional events