Accomplished technologist and team leader with hands-on experience in managing large project groups that deliver complex and impactful solutions supporting operations and product improvements. Possesses a broad-based technical background from extensive experience in both building and supporting operations systems, coupled with in-depth project management acumen. Able to manage high-volume environments and steer large teams and long-term strategic projects by utilizing continuous improvement to achieve corporate objectives. Adept at leading multiple teams in supporting business operations of both corporate and franchised offices by managing employees, coordinating operations, and ensuring exceptional customer service. Core competencies include: IT Operations | Customer Success | Team Management | Team Building | Employee Onboarding | Development | Coaching | Process Improvement | Incident Management |Budget Management |Strategy & Planning | Vendor Management | Collaboration | Technical Implementation