Steven Mccourt Email & Phone Number

Glasgow, Scotland, United Kingdom

• Greatly improving efficiency of existing processes, freeing valuable person-hours
• Uploading and analysing Accidents, Incidents, Fire Risk Assessments, and Inspections
• Managing data cleansing processes to prepare data for accurate and reliable analysis
• Implementing data analysis techniques using Microsoft Excel and Power BI to forecastand track trends
• Creating dashboards using Excel and Power BI to clearly and concisely represent analytics tomanagement and stakeholders
• Appropriately managing and controlling highly sensitive data

• I was the Lead IT Trainer at GTG on the Cisco Phone deployment for Arnold Clark. This involved visiting a different Arnold Clark branch each week to implement the new phone system. I was also directly involved with the.
• Ensuring every member of staff is trained in fully operational branches with up to 50 users as I trained independently. This required great time-management and planning to ensure every member of staff receives full.
• Working closely with the Project Manager to identify and troubleshoot any new and existing technical problems discovered onsite when implementing the Cisco phone system. Communication and teamwork between myself, the.
• The effective design, creation and amendment of training material and the gathering and documentation of feedback. This required in-depth technical knowledge of the Cisco Phone platform to make sure the information I.

Glasgow, United Kingdom

• It was my role to provide SAP production access for new and existing users whilst ensuring the access was correct and appropriate. This was achieved through:
• The daily completion of incoming creation/amendment requests, ensuring each request was analysed to identify any high-risk transactions that may cause risk to the business whilst maintaining SLA figures. I achieved.
• Offering informed and correct advice to the requester for different change requests. This was accomplished by maintaining a thorough understanding of different complex processes to enable me to make sound.
• Ensuring all completed work from IBM was quality checked. This was achieved by reviewing and highlighting any recurring themes or trends through data analysis and implementing solutions to streamline this process. It.
• Ensuring process documents were relevant, up-to-date and stored correctly.This role required a technical understanding and excellent communication and analytical skills to provide mutual benefits to the business and.

Glasgow, United Kingdom

• It was my role to provide SAP production access for new and existing users whilst ensuring the access was correct and appropriate. This was achieved through:
• The daily completion of incoming creation/amendment requests, ensuring each request was analysed to identify any high-risk transactions that may cause risk to the business whilst maintaining SLA figures. I achieved.
• Offering informed and correct advice to the requester for different change requests. This was accomplished by maintaining a thorough understanding of different complex processes to enable me to make sound.
• Ensuring all completed work from IBM was quality checked. This was achieved by reviewing and highlighting any recurring themes or trends through data analysis and implementing solutions to streamline this process. It.
• Ensuring process documents were relevant, up-to-date and stored correctly.This role required a technical understanding and excellent communication and analytical skills to provide mutual benefits to the business and.

Glasgow, United Kingdom

• It was my duty to provide customers with a fun, friendly, and exciting experience in the store. I achieved success in this role by:
• Engaging with customers in a friendly and approachable manner on the shop floor, meeting any needs that the customer had.
• Continuous development on the knowledge of new products to provide customers with a professional and helpful experience.

Glasgow, United Kingdom

In this role I was responsible for counting/sorting money, maintaining a record of money, and general administrative duties. A great deal of responsibility and focus were required to ensure accounts were correct.

Glasgow, United Kingdom

I was tasked with aiding the mechanic, dealing with customers on the phone and undertook general cleaning duties. This role required excellent communication and team-working skills to ensure safety and efficiency in the job.

Bachelor Of Arts - Ba, Business, Upper Second Class

Achieved 197,000 views in one week on an Advanced Digital Marketing assignment

Education record

Buddy and a Prefect