Steven M. Email & Phone Number

Madison, AL, US

Saint-Laurent, Quebec, CA

• Business operations liaison and contract compliance administrator
• Operations and service delivery management
• General Human Resources management; (training, placement, performance reviews, attendance management, conflict resolution, scheduling, and invoice management)
• Operational data review and reporting
• Information Security Policy, Acceptable Use, and Cyber Threat Training
• Create, revise, and maintain, security policies, post orders, and officer training curriculum

US

• Business operations liaison and contract compliance administrator
• Operations and service delivery management
• General Human Resources management; (training, placement, performance reviews, attendance management, conflict resolution, scheduling, and invoice management)
• Operational data review and reporting
• Information Security Policy, Acceptable Use, and Cyber Threat Training
• Create, revise, and maintain, security policies, post orders, and officer training curriculum

London, GB

• Business operations liaison and contract compliance administrator
• Operations and service delivery management
• General Human Resources management; (training, placement, performance reviews, attendance management, conflict resolution, scheduling, and invoice management)
• Operational data review and reporting
• Information Security Policy, Acceptable Use, and Cyber Threat Training
• Create, revise, and maintain, security policies, post orders, and officer training curriculum

London, GB

• Responsible for the professional operation, administration of uniformed services at the client's site.
• Oversee the shift staffing, scheduling, and on-site training of officers.
• Ensure quality of service and contract compliance by inspections and performance reviews of security personnel
• Perform operations-related functions (e.g., review incident reports, assist with the preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for supervised officers

London, GB

• Perform security patrols of designated areas and monitor personnel traffic at assigned posts
• Monitor facility and assets to identify security concerns and safety hazards
• Respond to varied incidents by activating alarm systems and alerting appropriate first-responding authorities
• Enforce client’s security policy through verbal direction and policy instruction/guidance
• Enforce client’s access control policies for approved/non-approved facility entrance
• Investigate and prepare reports on accidents, incidents, and suspicious activities

Community networking group that members prepare for and identify employment opportunities, by providing weekly community presentations, job search & preparation training, shared communication and networking opportunities.

• Assist opioid-dependent patients to progress through the recovery process by:
• Developing mutually respectful relationships, with clear clinical boundaries, in order to provide an open & safe environment for honest dialogue, introspection & vulnerability without judgment.
• Using various counseling techniques to foster hope, empowerment through knowledge, to build confidence & help facilitate change.
• Developing patient-oriented treatment plans that are focused on short-term solutions and build toward their goal(s).
• Providing supportive case management anchored in accountability but driven compassion and encouragement. Extracurricular Projects: Standardization of Program Documents / Patient Engagement Research
• Developed, Maintained & Controlled inventory of company documents.

• Project Rebound is a program that assists survivors of natural disasters by assessing their needs, reviewing their disaster recovery options, providing emotional support, and encouraging linkage with other individuals.
• Developed informational documentation for public distribution, throughout the affected region
• Consolidation and Inventory of all active resource providers for print distribution to the public

Decatur, Alabama, US

• Development and Implementation of a program to assist unemployed and under-employed individuals reduce/remove employment barriers, locate and engage in needed job skills training and pursue viable employment.
• Developed Collaborative Partnerships with established Workforce Development Agencies, Social/Community Service providers, Colleges/Universities and local companies and industries.
• Provided individualized services to prepare clients for strategic pursuit of available employment.
• Provided staff with goals, direction and resources to ensure effective service for clients and facilitate job placement.
• Developed, Maintained & Controlled inventory of program documents.
• Developed program policy & procedures

• Assist program clients in their efforts to enter/reenter the workforce, and progress toward self-sufficiency.Position Experience includes:
• Administered Socio-Demographic Assessments to identify participant’s work skills, training, and education levels, as well as issues that present a barrier to employment
• Developed Individualized Career Plans to assist unemployed participants to increase work skills through coordination of training and activities
• Provided and Coordinated support services to decrease or eliminate barriers to employment
• Coordinated with Tennessee Department Humans Services staff to provide combined client servicesExtracurricular Projects: Safety Team Lead Developed a site-specific safety plan outlining safe evacuation and.

• Reviewed and evaluated the case management process in order to improve the quality of service provided to participants and ensure contractual compliance with the State of Tennessee and the Families First Program..
• Conducted case audits to ensure compliance with State of Tennessee documentation requirements
• Conducted trend analysis to identify areas for improving workflow, developing analysis report summaries, advising management of findings, and suggested actions for improvement
• Review and Development of Standard Operating Procedures, standardizing documentation and staff trainingSpecial Projects assumed: Transportation Coordinator
• Received and categorized transportation reports from multiple vendors in 4 counties
• Compile and analyze data to determine success/failure rates for transport of participants

• Assist program clients in their efforts to enter/reenter the workforce, and progress toward self-sufficiency.Position Experience includes:
• Administered Socio-Demographic Assessments to identify participant’s work skills, training, and education levels, as well as issues that present a barrier to employment
• Developed Individualized Career Plans to assist unemployed participants to increase work skills through coordination of training and activities
• Provided and Coordinated support services to decrease or eliminate barriers to employment
• Coordinated with Tennessee Department Humans Services staff to provide combined client servicesExtracurricular Projects: Assessment and Program Documents
• Initial development of a standardized assessment to identify client’s barriers, job skills, and areas of need

• Empowered student’s academic and individual growth by modeling leadership, providing guidance and teaching discipline.Position Experience includes:
• Maintained a safe environment for students, conducive to academic and social growth
• Provided Adult Counsel and Life Skills education to promote discipline and personal growth
• Planned and coordinated weekend activities

US

• Conducted patient In-Take, assessed treatment needs, developed treatment plans, counseled and educated patients Position Experience includes:
• Developed and Facilitated Patient Education Groups
• Conducted Bio-Psycho-Social assessments of patients to determine treatment needs
• Developed individualized treatment plans based on patient needs.
• Assisted patients achieve treatment goals using various counseling methodologies
• Coordinated care and follow-up of patient's treatment with primary care physicians

Cincinnati, Ohio, US

• Supervised staff of 30, addressed and resolved all Safety/Security/Sanitation issues, and assisted with the development of new procedures to improve workplace quality. Position Experience includes:
• Plan/Conduct/Supervise annual staff training and safety/security drills for approximately 800 staff
• Investigate safety/security breaches, enforced company policies, and performed compliance inspections
• Senior Equipment Trainer – Training/Licensing of employees and coordination of training team members
• Emergency Response Team member and Medical Team Assistant

Arlington, Virginia, US

• Position Experience includes:
• Platoon lead Machine Gunner
• Cross-trained as Combat Medic
• Other areas of training included Tactical Logistics, Surveillance, Communications, Demolitions, Artillery, Small Arms and Armored Personnel Carrier vehicle operations

Executive Graduate Certification Program - Joe Gibbs Performance Management, Operations Management And Supervision

Masters Degree, Information Assurance / Management & Cyber-Security

Bachelors Of Science, Psychology