Steven Hawk Email & Phone Number

Ft Knox, KY

Scott AFB, IL

Designed, built, and implemented a robust self-help solution for the Enterprise Service Desk support capabilities. End-users now have the ability to self-diagnose, repair local issues, and to create trouble tickets when the issue requires outside help. With support for more than 500,000 users, the Enterprise Service Desk has already saved 200,000 man hours.

Scott AFB, IL

Expertly migrated 1000 servers from legacy to the AFNET. Compiled lists of servers for assigned bases, ran scripts to analyze various configurations and system types, and worked with server owners to ensure that servers smoothly transitioned to the AFNET. Scheduled migrations with server owners, and used Quest migration tools to migrate servers. Verified.

Mcconnell AFB, KS

Supporting Air National Guard NetIQ Directory and Resource Administrator, running on top of Active Directory on 32 and 64 bit platforms of Windows 2003, providing granular management capabilities to manage over 100,000 user accounts. Supporting Air National Guard NetIQ AppManager monitoring and reporting suite running on Windows 2003, allowing monitoring.

San Antonio, TX

Configured, supported, and troubleshot Arcsight Enterprise Security Manager, real-time monitoring technologies in support of Combat Information Transport Systems(CITS) Block 30 training suite. Supported Air Force Network Operations Center(AFNOC)analysts' training on CITS Block 30 Integrated Management Systems(IMS) Intrusion Detection System(IDS) tools..

Randolph AFB, TX

Supervised five military personnel. Led 5 man team for Directory Service operations supporting 130,000+ users across two Active Directory Forests, 32 Domains, and 33 Sites for the Air Education and Training Command’s classified and unclassified networks. Upgraded 14 classified Windows NT Domains to Windows 2003 with no negative mission impact to customers..