Steven M. Hodgetts Email & Phone Number

Miami Beach, Fl, Us

United States

Coral Gables, Florida, United States

Sunny Isles, Florida, United States

Direct entire facets of day-to-day 5-Star property operations, including F&B, Pool, and Beach through close interaction with cross-functional teams for seamless functioning of routine functions. Steer and streamline all F&B services aligned with budgeted guidelines to ensure realization of defined standards and guidelines. Oversee, purchase, and maintain an appropriate level of alcohol inventory as per company-set policies. Drive business revenue through proper monitoring and expense reduction. Evaluate staff performance and deliver appraisals to top-performing employees. Forecast and enable supplier arrangements for all F&B products to enhance smooth running of daily operations. Coordinate with all involved parties to negotiate facilities and common areas utilization for catering, parties, and banquets. Generate comprehensive reports on productivity, budgeting, SOPs, policies, procedures, and sales results; share General Manager to initiate data-driven decisions.Manage talented teams of F&B and P&B; supervise recruitment and selection of 5-star level training employees for maximizing business growth and guest services. Plan, design, and retain extensive wine menu and program by conducting resident education programs and collecting customer feedback, aimed at satisfying stakeholders demands and expectations.

Miami, Fl.

Led and organized all operations associated with logistical affairs of F&B and hospitality management through implementation of future-focused business strategies and plans to propel organizational success. Delivered viable support and guidance to internal and external personnel on high-profile catering and corporate events to reach desired objectives. Drafted and executed marketing plans and contracts, encompassing detailed event planning services menus based on function type, size, and budget as per client requirements. Orchestrated entire financial operations, such as budget control, expenses, planning, and waste reduction activities to assure alignment with company-set procedures. Headed timely purchasing, receiving, and execution of all F&B orders and purchase activities from purveyors and suppliers professionally. Calculated and controlled all labor and food costs, lead preparation, transportation, setup, and breakdown of all events.Inspired full-service cafe staff and proposed service for building included 500+ employees.Executed all F&B production, delivery, and distribution operations for Rail Events Inc. and Warner Brothers “Polar Express” holiday event for 50K guests for seven consecutive years.Provided world-class and top-quality customer service to meet highest level of satisfaction; explored lucrative business opportunities through direct promotion and captured new business across challenging markets.Offered individualized mentorship to multi-disciplinary teams with a keen focus on upskilling staff efficiency and productivity.Managed staff to execute exceptional levels of formal service, resulting in driving loyal and repeat customers’ purchases.Fulfilled and sustained industry standards, such as kitchen cleanliness, food born illnesses, and safety protocols.

Miami, Fl.

Supervised all catering operations from concept to successful completion within agreed time, budget, and quality constraints. Steered overall activities associated with vendor and account management by acting as a consultant for Jewish Morning and Education’s local/national catering plans. Made sure of timely delivery of products to stakeholders in close interaction with 500+ vendors nationwide. Fostered and maintained trusted relationships with potential business partners, while coordinating with multiple teams to execute catering plans, facilitate events, and meet delivery expectations.Accelerated 50% order volume after redesigning and streamlining ordering process.Maximized ordering accuracy by retooling and implementing an advanced protocol and efficiency initiative.

Coconut Grove, Fl.

Guided and coached young adults, coordinated tournaments for 12-18 year old students, and served as a mentor to support personal growth. Created individualized daily and well-structured lesson plans based on personality, interests, and family/medical history that motivated students to excel. Readied students for external exams and state certifications, and supported students in learning, understanding, and speaking conversational English. Completed service documentation submitted for legal records summarizing daily activities and accomplishments.

Miami, Fl.

Seamlessly planned, designed and directed the execution of events and tournaments for the training facility. Coordinated operations with the Secretary of Sports for the Dominican Republic to execute a week-long tournament between after-school baseball teams and local teams in Santo Domingo and San Juan de la Maguana. Negotiated and booked venues, transportation, hotel rooms, and visa requests for all tournaments. Met with local radio and television personalities to conduct interviews in both languages to promote events.