Steven P. Email & Phone Number

Nashville, Tn, Us

● Guide the direction of an entertainment business management firm with offices in Seattle and Nashville.● Report and maintain periodic ROI client data, and effectively communicate to the team.● Maintain a high level of confidentiality and diplomacy. Effective in dealing with conflict and difficult conversations.● Develop, monitor, and improve internal SOPs in coordination with the Managing Director.● Hire talent, set training standards, and provide ongoing support for all team members.● Heavily involved in opening the Nashville office in October 2021, grew our team from 4 to 16 members.● Ongoing remote management of the Nashville team.● Meet with potential clients, assess the potential for a working relationship, and direct new client onboarding.● As a firm, KLBM has been recognized for: Variety Magazine Business Managers Elite list 2021 and Hollywood Reporter Business Managers to Watch list of 2021. Billboard Top Business Managers list 2022 and 2023.

Nashville, Tn, Us

Seattle, Wa, Us

• Provide coaching & strategizing on using our product from SEO, SEM, display & lead aggregator sources, as well as close support in helping our clients build their books of business.• Growth in responsibility from CS Rep, to Account Manager, to current Client Development Manager.• Responsible in managing a client base of over 950 agents located throughout the US.• Resolve client support issues, grow & upsell accounts, provide excellent customer service.• Utilize Salesforce, Google Apps, inContact Cloud Contact Center software & Microsoft Power BI.

• Troubleshoot & resolve ticketing issues with guests, media partners & venue sponsors.• Support Box Office Managers: check manifests, provide ticket counts to venue GM and show promoters, ensure success for part-time ticket sellers.• Work successfully & adapt under extreme stress & quick deadlines in a customer-focused role.• First six months: 11 sold out events, including 7 sold out concerts.• Nominee for “Best New Major Concert Venue 2014” award by Pollstar Magazine.• Utilize ADP Payroll software & Ticketmaster CRM software: TMwin99, Fanuser V3.9 & TM360.

Westlake Village, Ca, Us

• Temporary assignment at the Guitar Center corporate headquarters.• Answer incoming calls, take mail/packages, greet vendors & communicate with GC staff.• Utilize the Cisco Systems switchboard of 1000 employee extensions & 261 retail locations.

Camarillo, Ca, Us

• Manage booking data for all 61 member-arenas in North America including: avails calendars, hold reports, artist tour history & confirmed shows.• Compile, sort & deliver monthly ticket count data to the GMs of all venues.• Assist the Vice President in managing day-to-day operations: Review offers submitted, pending confirmations, & trouble shows. Google contacts, calendars, heavy phones.• Utilize Vendini SiteOps logistics management software, Excel, Google apps.

• Manage a “non-traditional marketing” budget, activate & supervise street teams.• Show running, box office, merchandise sales, guest services & house crew.• President of the student club associated with Taco Bell Arena: The A-Team.• Recruitment: grew the A-Team membership from 5 members to 34.• “Student Org of the Year 2013” Award Nominee by Boise State Student Involvement.

Los Angeles, California, Us

• Assist Motion Picture Agents & Partners at the 66th Cannes Film Festival 2013.• Manage reservations & calendars for Agents & Partners. Set up & maintain the Cannes office.• Independently crowd-funded $3,650 on Indiegogo to pay for travel and festival registration.

• Assist in managing Post-Consumer's social media presence using Hootsuite social networking service.• Maintain a database of 500+ independent and college radio stations in the US.• Utilize MailChimp Email Marketing Software to connect with independent and college radio stations.

Boise, Id, Us

• Talent Buying for local/regional shows throughout the 2010-2011 & 2011-2012 school years.• Assist in management of the $200,000 student-programming budget.• Show promoting: artist & venue booking, production, contracts, riders & marketing.• Promote well-attended, varied & inclusive events for Boise State's student body.