Steven P. Email & Phone Number

Nashville, TN, US

• Guide the direction of an entertainment business management firm with offices in Seattle and Nashville.
• Report and maintain periodic ROI client data, and effectively communicate to the team.
• Maintain a high level of confidentiality and diplomacy. Effective in dealing with conflict and difficult conversations.
• Develop, monitor, and improve internal SOPs in coordination with the Managing Director.
• Hire talent, set training standards, and provide ongoing support for all team members.
• Heavily involved in opening the Nashville office in October 2021, grew our team from 4 to 16 members.

Nashville, TN, US

Seattle, WA, US

• Provide coaching & strategizing on using our product from SEO, SEM, display & lead aggregator sources, as well as close support in helping our clients build their books of business.
• Growth in responsibility from CS Rep, to Account Manager, to current Client Development Manager.
• Responsible in managing a client base of over 950 agents located throughout the US.
• Resolve client support issues, grow & upsell accounts, provide excellent customer service.
• Utilize Salesforce, Google Apps, inContact Cloud Contact Center software & Microsoft Power BI.

• Troubleshoot & resolve ticketing issues with guests, media partners & venue sponsors.
• Support Box Office Managers: check manifests, provide ticket counts to venue GM and show promoters, ensure success for part-time ticket sellers.
• Work successfully & adapt under extreme stress & quick deadlines in a customer-focused role.
• First six months: 11 sold out events, including 7 sold out concerts.
• Nominee for “Best New Major Concert Venue 2014” award by Pollstar Magazine.
• Utilize ADP Payroll software & Ticketmaster CRM software: TMwin99, Fanuser V3.9 & TM360.

Westlake Village, CA, US

• Temporary assignment at the Guitar Center corporate headquarters.
• Answer incoming calls, take mail/packages, greet vendors & communicate with GC staff.
• Utilize the Cisco Systems switchboard of 1000 employee extensions & 261 retail locations.

Camarillo, CA, US

• Manage booking data for all 61 member-arenas in North America including: avails calendars, hold reports, artist tour history & confirmed shows.
• Compile, sort & deliver monthly ticket count data to the GMs of all venues.
• Assist the Vice President in managing day-to-day operations: Review offers submitted, pending confirmations, & trouble shows. Google contacts, calendars, heavy phones.
• Utilize Vendini SiteOps logistics management software, Excel, Google apps.

• Manage a “non-traditional marketing” budget, activate & supervise street teams.
• Show running, box office, merchandise sales, guest services & house crew.
• President of the student club associated with Taco Bell Arena: The A-Team.
• Recruitment: grew the A-Team membership from 5 members to 34.
• “Student Org of the Year 2013” Award Nominee by Boise State Student Involvement.

Los Angeles, California, US

• Assist Motion Picture Agents & Partners at the 66th Cannes Film Festival 2013.
• Manage reservations & calendars for Agents & Partners. Set up & maintain the Cannes office.
• Independently crowd-funded $3,650 on Indiegogo to pay for travel and festival registration.

• Assist in managing Post-Consumer's social media presence using Hootsuite social networking service.
• Maintain a database of 500+ independent and college radio stations in the US.
• Utilize MailChimp Email Marketing Software to connect with independent and college radio stations.

Boise, ID, US

• Talent Buying for local/regional shows throughout the 2010-2011 & 2011-2012 school years.
• Assist in management of the $200,000 student-programming budget.
• Show promoting: artist & venue booking, production, contracts, riders & marketing.
• Promote well-attended, varied & inclusive events for Boise State's student body.