Steven Ming Email & Phone Number

North East Metro Atlanta

I locally own and operate, Home Team Inspection Service that provides reliable, informative, and complete Home Inspection service for the north east metro Atlanta area.As the industry leader and #1 brand in home inspections, I assist buyers, sellers, and real estate professionals with a wide variety of home and business inspections. Whether it’s a.

Greater Atlanta Area

• Currently engaged at Cox Communications as a Service Assurance Analyst, I manage tier II Service and Operations, service issue resolution, and quality management for our enterprise solutions. Also, I ensure adherence.
• Serving successfully as a Subject Matter Expert and owner of operations service management escalation, incident command, and service assurance.
• Establishing incident management tracking and a recording procedure to ease incident response and reporting and to streamline post-incident reviews, later replicated company-wide. Show less

Sandy Springs GA

• Through this role I led a team in the creation of tools and job aids, significantly increasing our efficiency while simultaneously reducing errors and downtime. I finished each project on time and within set budgets..
• Owning several key projects through the full project life cycle, delivering each well above expectations.
• Driving complete adherence to all service levels in line with agreed SLA in fulfillment of company mission and customer requirements. Show less

• While serving in Business and Technical Development for NorthFultonTimes.com and Home Town Times I owned all business and technical operations for www.northfultontimes.com, a local online newspaper. This engagement.
• Achieving the record for single largest sale in Home Town Times network of sites… Show more While serving in Business and Technical Development for NorthFultonTimes.com and Home Town Times I owned all business and.
• Achieving the record for single largest sale in Home Town Times network of sites, surpassing previous record by 50%.
• Creating and fostering strategic partnerships and alliances with businesses, organizations, and non-profits, assisting each to gain public awareness while increasing NorthFultonTimes’ readership and advertising.

Sming Enterprises Inc. is the holding company of NorthFultonTimes.com.

• As a Network Control Engineer at AT&T, serving as a wireless contractor, I thoroughly tested and repaired T-1 circuits for cellular phone locations throughout the U.S. I utilized Net Analyst and escalated issues to.
• Increasing personal production by 100%, achieving 1st out of top 50 for quality and production excellence in efficiency.
• Training, mentoring, and supporting team members on processes and procedures in addition to facilitating shift meetings to review, direct, and delegate over a team of 10+ personnel, driving successful completing of.

• Originally a Network Administrator for InterContinental Hotel Groups, I maintained and ensured 24x7 network uptime, connectivity, and the provision of support thereto. This included supporting mainframe, server, and.
• Collaborating closely with technical teams for the installation, testing, and commissioning of new network equipment and infrastructure.
• Contributing to forums to drive resolutions and the alleviation of interdepartmental issues and miscommunications in addition to troubleshooting handoff procedures.
• Participating in various training and professional development courses to increase and bolster my hardware, software, and interpersonal communication skills. Show less

Bs, Business Telecommunications Management

Project Management - Pmp