Steve Kirwan Email & Phone Number

Phoenix, Arizona, United States

Western USA

Resolve technical questions, complex billing issues, and escalated concerns from agents, internal representatives, and customers. Assist customers with escalated concerns, interpret technical insurance guidelines, provide respectful outside-the-box solutions for difficult situations, and build rapport with customers to ensure long-lasting relationships.

Mesa, Arizona, United States

Freelance reviewer, writer, blogger, and vlogger with over 20 years of experience reviewing whiskey, wine and related interests. Publishes Whiskey Trends Online (www.WhiskeyTrends.com), an online resource for whiskey lovers and industry insiders.

Western USA

Operations Manager: Sales and order processing, purchasing and vendor management, marketing, accounting, and IT systems management and support. Manage product delivery and installation. Coordinate sales representatives and vendors. Use QuickBooks to manage accounts payable, accounts receivable, account reconciliation, financial reports, forecasting and.

Boise, ID

• Managed and supervised sales representatives and customer service staff. Developed sales forecasts, developed and implemented marketing strategies, responsible for new business development. Used QuickBooks to mange.
• Increasing responsible positions: Customer Service Manager, then Sales Manager, ultimately Operations Manager
• Achieved $550K sales in first year as Sales Manager, with average annual growth of 125% in each subsequent year
• Negotiated vendor contracts with 38% decrease in product costs and gross profits increase of 44%
• Developed and implemented business development strategies resulting in average growth of 62 new clients per year
• Hired, trained, and supervised 6 sales reps, 4 customer service/office staff, and a construction crew of 6

Monument, CO

• Managed IT, Network, and computer services. Hired, trained and supervised IT staff. Managed all business operations including accounting, financial reporting, marketing, and business development. Built business from.
• Created new business in established market, and built into high volume business operation
• Provided critical IT, computer and networking support for small businesses and residential clients
• Hired, trained, and managed staff of 6 IT repair technicians and three office staff
• Developed and implemented targeted marketing campaigns to achieve quick market entry and growth
• Developed company websites, developed and implemented online/social media marketing campaigns