Steven Krueger Email & Phone Number

St. Cloud, Mn, Us

As a data-driven leader, I focus on strategizing sales operations and revenue solutions while connecting revenue functions across the business and designing sales analytics to support organizational revenue goals. By working closely with leadership team members, I help to foster collaboration and drive accelerated revenue growth and increased profitability.Key responsibilities include:Managing system adoption, particularly with CRM development, rollout, and analytics.Designing and implementing strategies for new customer retention and revenue generation.Identifying and adjusting sales revenue streams in collaboration with leadership.Leading revenue forecasting and strategy development based on market and competitor analysis.Monitoring and managing all revenue channels in collaboration with department heads.Establishing and delivering KPIs for revenue while evaluating the effectiveness of sales initiatives.Assisting in data analysis to improve the business model and customer experience.Reviewing and recommending engagement measurement tools to increase conversion rates and revenues.Designing, creating, and maintaining insightful reporting and forecasting data for leadership decision-making.Driving improvements to sales processes and system workflows for increased effectiveness and productivity.Identifying gaps and educational opportunities and facilitating system and process training as needed.Providing overall guidance for the long-term design and implementation of sales tools and systems to support business revenue and KPI objectives.

Delray Beach, Florida, Us

Lead several business-critical areas that are core to the effective performance of the Real Estate Agency, including business operations, HR/talent management, IT process improvement, and cross-functional priorities.• Reduce employee turnover by 9% month-over-month partnering with IT to build an HRIS system• Onboard 3,000 new hires in less than 24 months, meeting hiring managers requirements• Save $500K with lean demand planning, reducing overhead and re-negotiating vendor contracts• Strategize continuous improvement of end-to-end processes, automating operational procedures• Oversee IT team supporting sales agents in 33 states managing requests via Jira, Scrum, & Kanban• Support income-generating activities: transaction volume growth, reduce maintenance costs by 23%

Jupiter, Florida, Us

Bringing a simple blend of organic whole foods and a commitment to ensuring everyone gets enough vegetables in their diet combining great taste with positive nutrition for consumers of all ages.• Presented private-label products value proposition and positioning at tradeshows, meetings, etc. • Negotiated new vendor contracts focused on win-win outcomes, decreasing 35% of packaging costs• Reduced 14% of fixed costs by streamlining production at 4 manufacturing facilities and 6 suppliers• Generated 18% revenue growth in 6 markets (China, Australia, Finland, UK, Brazil, Middle East) and 3000 stores• Built valued distribution client relationships (i.e., Target, GNC, Walmart, Sprouts, Publix, Amazon, etc.)

Palm Beach Gardens, Florida, Us

A software distribution company specialized in healthcare IT as the nation’s best Value Added Distributor of technology for physicians and other professional vertical markets with a robust re-seller channel that covers the 50 states.• Managed $10M in revenue and oversaw the financials (P&L, balance sheet, reports)• Increased profit margins from 6% to 14% by expanding EMR software product catalog to 2,350 SKUs• Implemented progressive sales, marketing and business relations across 6 functional areas • Saved over $10K annually by transforming the mail-in invoice process to a paperless billing system• Collaborated with Marketing Director to create organic marketing campaigns (over 2% CTR) • Provided strategic direction on go-to-market planning, internal bottlenecks, and company structure• Incorporated Salesforce CRM and NetSuite to manage accounts, lowering return rates by 10%

Palm Beach Gardens, Florida, Us

• Supported all facets of the sales cycle, exceeding performance goals and customer satisfaction metrics• Generated new business (120 new accounts) and maintained existing client relationships• Implemented processes to accelerate the client prospecting cycle and record/update client information • Created a training system to reduce logistics employee turnover rate 12% below nationwide average• Cross trained department team in logistics which increased sales by 30% in 1 year and 24% the next• Awarded “Excellence in Customer Service” award for 4 consecutive years

Plano, Tx, Us

• Exceeded in sales performance and customer satisfaction metrics, with top scores at 95%+ monthly• Ensured client satisfaction via order tracking, pick-up, delivery, and quality assurance processes• Created a training system to reduce employee turnover rate 17% below nationwide average• Accelerated client prospecting cycle, recording, and updating client information into databases• Exemplified professionalism and proper etiquette while using all forms of communications• Generated new business and supported existing relationships with key account decision markers• Ensured strong client relations and prompt inventory by managing all customer service in territory• Successfully planned and executed a "roadmap" to increase service options, maximize operational excellence, and reverse negative variance in sales

• Exceed yearly sales quota by 4%, managing clients throughout the sales cycle (prospecting to closing deals)• Maintain 80% of accounts from qualifying new candidates for temp and temp-to-hire positions• Leverage consultative sales strengths to identify opportunities, nurture relationships and close deals.• Developed lasting relationships with contacts at which prove to be an excellent referral source• Managed key accounts and ensured they had top service and continued loyalty• Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty