Steven Marshall Email & Phone Number

Portland, Or, Us

Gladstone, Or, Us

Client engagements typically center on performance, growth, marketing, and operations strategies, revenue and profit achievement, fundraising, donor development, communications, digital marketing, HR, team and culture development and the design and implementation of employee, customer, donor, and partner experiences.Recent engagements include helping a non-profit find new ways to engage their international target audience using digital marketing, creativity, storytelling, and content development, and helping a national consultancy develop their value proposition, messaging and go-to-market model to assist clients with the adoption of Generative AI (Artificial Intelligence) – What is it? How to explore its value? How to effectively leverage and deploy it?

Vancouver, Washington, Us

Honored to assist select multi-national and U.S. not-for-profit partners of the Murdock Charitable Trust, serving tech, finance, healthcare, arts, education, philanthropy, and faith-based causes as they consider and evolve strategies and actions during times of significant challenge and opportunity. I’ve helped these purpose-driven organizations and leaders with – mission, vision, business and operations strategy and implementation, change management, succession, growth, fundraising, donor development, digital marketing, CRM management, member services, team and culture development.

Minneapolis, Mn, Us

Executive growth leader for broadhead|HMH, a 150-person, national marketing communications agency focused on powering brands that transform how the world eats, moves, and lives. I was chief architect of a ground-up growth strategy focused on serving brands that are at the leading edge of transportation innovation.Directly responsible for 60% YOY growth in new brands on our active client roster. Successful in uplifting HMH’s market reputation and revenue leading to a successful acquisition by broadhead on 12/31/21. Launched a new CRM strategy and platform implementation that powered a transformative industry and account-based marketing and business development program. Spearheaded the launch of a popular thought leadership podcast. Succeeded in growing our audience in just 18 months to include over 1500 companies and over 4600 senior leaders.Evolved service offerings to include business consulting, brand and experience strategy, prototyping, creative content, paid and earned media, public relations, digital solutions, and data science and analytics.

Seattle, Wa, Us

Point B, a national management consultancy, purchased my digital experience agency and I stayed on post-acquisition to lead the business as a new division of the company. I was accountable for delivering on aggressive corporate growth goals in addition to leading operations, P&L, team development, recruiting and culture growth. I was responsible for annual strategic plans enabling our division to be successful in serving the firm’s 10 offices and a broad portfolio of B2B, B2C and non-profit clients.Traveled extensively to speak at internal conferences to train our team of 900 employees on brand experience strategy, design, and digital technology applications. My team and I succeeded in opening the minds and hearts of the firm’s consultants to understand the value that creativity plays in solving real-world business problems. It helps that I am an artist in my private life and passionate about the irreplaceable value of the creative process.Grateful to be recognized for achieving the “Largest Multidisciplinary Sales Award” in my first year with the company. That contract involved leading the client’s executive team through brand evolution workshops and decision-making processes that produced a new purpose statement, brand look & feel, messaging, and positioning.

Portland, Or, Us

Managing partner for TNG, a nationally recognized digital experience agency offering multi-national companies and non-profits strategies, creative/design, solution architecture, project management, and custom technology development that addressed their digital transformation requirements. Our expertise served customer, member, employee, donor and partner engagement, brand experience, hospitality, collaboration, workplace transformation, and learning and development. Responsibilities included business and operations leadership, strategy, P&L, chief evangelist duties, sales, client oversight, and business development, HR, recruiting, hiring and developing staff, and culture development.Authored an agile innovation model to align and guide client organizations to successfully build transformative experiences. This model was the catalyst for (6x) agency growth.Successfully sold the agency and our historic building to Point B, a national management consultancy.

Us

Recruited from Asia Pacific to transform PMSI, a marketing and advertising firm, into a full-service brand experience agency. We were unique in that we worked with national B2B and B2C brands to clarify and amplify their voice, positioning, stories, messaging, and look/feel in the market. Our work was often experiential as we were master physical storytellers – creating environments and installations that brought brands to life.Recognized for our ability to inspire emotion and connection through our approach to design and interaction. Successfully overhauled the firm’s business strategy, sales, and marketing approach and implemented new operations strategies to serve a broad mix of national brands – successfully doubled revenue in two years.

Auburn Hills, Mi, Us

GPJ, one of the largest U.S. event management and brand activation agencies hired me to launch and grow business in Asia Pacific. The company is well known for delivering unprecedented live, physical, and virtual experiences that effectively engage, educate, and inspire audiences for many of the world’s leading brands.Responsible for building and implementing an APAC business strategy, and aligning operations and P&L management with our U.S. headquarters. The start-up process included procuring real estate, developing offices in Singapore, Japan, China, India, and Australia, and recruiting, training, and leading 60+ FTEs and a large bench of contractors.Successful in developing a strong sales, marketing, and service model for technology and automotive clients throughout the region that exceeded revenue goals – $15M in net-new business in two years.Defining moments of accomplishment included the acquisition of a Sydney-based competitor and the development of two highly successful strategic partnerships in Beijing & Tokyo.

Research Student - Japan Studies

Research Student - Japanese Literature

Bachelor Of Arts - Ba, Communications And Japanese Studies