Facilitates the operation of all computer and technology systems, including care, maintenance, and upgrades of the server, hardware, software, and/or other aspects of the schools' network on three school campuses. Keeps records and permissions regarding software. Has dual control with the head of schools, or other designated administrator, in regard to accessing confidential technological information. Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Defines and implements IT policies, procedures, and best practices. Models a servant's heart and promotes an attitude of respect, teamwork, and professionalism by speaking well of other faculty and staff members; supporting our entire school system-lower school, middle school, upper school; praying for and with other faculty and staff; encouraging others in Godly living and excellence; lovingly holding others accountable; actively pursuing ways to encourage members of the schools.

• Coordinates and communicates with faculty members and another college administrative personnel in addressing and resolving classroom presentation technology concerns. Pro-vides in-room audio/visual presentation training for faculty and staff members as requested.• Controls, maintains, schedules, and transports portable audio/video equipment delivering computer/presentation carts and sound systems to classrooms and campus event locations.• Provides lead work direction, guidance, training, and oversight for all professional staff and student assistants assigned to the group. Assigns and delegates various tasks to staff and student assistants as appropriate.• Ensures the team maintains functioning equipment. Works with IT and end-user groups to schedule regular service equipment assessment, cleaning, and remediation efforts. Works with IT director to publish up-to-date equipment asset records for all IT-managed locations (ex. classrooms, conference rooms).• Provides service ticket oversight for all incidents and requests assigned to the group. Ensures team is meeting established service level agreements (SLA). Serves as an escalation point for tickets requiring additional attention.• Participates in regular meetings, assists in the coordination of departmental support activities, serves on committees and partakes in campus events and professional development opportunities.• Coordinates with campus IT technicians in deploying new computing equipment. Utilizes industry best practices, procedures, and tools to fulfill operational service responsibilities (ex. SCCM, JAMF, Extron GVE).• Provides technical advice and expertise in the evaluation, purchase, and upgrade of hardware equipment and software applications. Research equipment costs, generate vendor quotes, and prepare the appropriate paperwork for purchase as needed (including the facilitation of ATI and IT Review approvals).

• Equipment Systems Specialist II provides Classroom/Instructional Support. • Technical support responsibility focused on audio visual equipment; provides technical support and maintenance for all classroom technology and collaborative learning environments supported by IT • Performs setup, installation and maintenance of audio/video presentation solutions including projectors, screens, DVDNCRs, audio hardware, document cameras, multimedia switchers, smart-boards, and other technology commonly used in the classroom environment • Configures, maintains, monitors, and manages presentation system equipment, lecterns and podiums, smart classrooms environments, and centralized control systems (e.g. Extron)• Coordinates and communicates with faculty members and other colleges administrative personnel in addressing and resolving classroom presentation technology concerns• Controls maintains, schedules, and transports portable audio/video equipment delivering computer/presentation carts and sound systems to classrooms and campus event locations.

• The Systems Support Technician assists faculty and staff with technical support of desktop computers, applications, related technology and oversees the computer hardware, audiovisual systems, software, network connectivity, and peripherals; • designs, configures, installs, maintains, and repairs classroom and network systems.• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. • Systems Support Technician utilizes one-on-one consultancy to faculty and staff. This position also assists in the maintenance and testing of network servers and associated equipment.• Configure and support Audio/Video needs• Deployed hardware to support Live streaming of campus events• Maintain system updates and service agreements• Provide helpdesk support and resolve problems to the end user’s satisfaction• Monitor and respond quickly and effectively to requests received through the IT Zendesk Ticketing system • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority• Modify configurations, utilities, software default settings, etc. for the local workstation• Document internal procedures• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment• Install, test, and configure new workstations, peripheral equipment, and software• Maintain inventory of all equipment, software, and software licenses• Report issues to the Service Desk for escalation• Manage PC setup and deployment for new employees using standard hardware, images, and software• Assign users and computers to proper groups in Active Directory• Perform timely workstation hardware and software upgrades

• Provide Helpdesk support for Azusa Pacific University and its regional centers. • Monitoring of systems, tracking, resolving and escalating incidents to ensure the highest levels of availability and adherence to service level agreements. • Accountable for the technical and operational overview of all networks, servers, and supporting applications• Created internal and external knowledge base documentation using Confluence and Zendesk.• Manage and maintain Wiki knowledge base. • Responsible for administering the systems and applications in an operations role as determined and scheduled by operations documentation. • Responsible for installation and upgrades of hardware and software, basic account management, backup system maintenance, assist with network changes and upgrades. • Maintain repair or schedule service for laptops, PC, and printers. Assist new hires with logging in and obtaining appropriate access. • Maintain an inventory of laptops, workstations, media equipment, and loaner equipment.• Update documentation to record new equipment installed, new sites, and changes to computer configurations. Restore information on request. Assessing and troubleshooting errors, matching incidents against known problems and errors, then providing a solution or workaround.• Escalating incidents to support areas and IT management based on thresholds set in the SLA. Monitoring the progress of escalated incidents.• Creating and updating incidents accordingly within the ticket tracking system with the de-tailed incident and resolution information. Notifying appropriate personnel and customers upon issue resolution.• Build Desktop PCs and laptops with applications installed and create user accounts. Setup phones and communication devices.• Troubleshoot desktop issues such as printer connectivity, blue screens, and peripheral functionality. Troubleshoot blackberry connectivity. Replace toner cartridges and work with procurement for local purchases.

Closing supervisor to the call center.Supervisor to 4 employeesCreate and Maintain a work knowledge base for employees