Assistant General Manager
Fredericksburg, Tx
Responsible for property operations in absence of General Manager; recruiting, interviewing, hiring and training; planning and scheduling; job performance appraisal; revenue management; guest satisfaction; problem-solving, quality assurance; brand service culture; resource planning, implementation of goals, policies and procedures; budgets and capital expenditures; community involvement; department meetings; daily accounting; A/P and A/R; selling strategies; group sales and marketing; other duties as required by General Manager.Worked all departments and shifts. Front Desk: 7A-3P, 3P-11P, Night audit 11P-7A; Fosse reservation system; Quore hotel management system; all aspects of guest services. Housekeeping/Laundry: cleaned rooms to brand standards, room inspections, operation of all laundry equipment; Breakfast: performed all shift-required duties from setup to cleanup, inventoried and placed weekly food orders, kitchen inspection to brand standards, new hire Breakfast Attendant training.Hotel Opening Team (Dec 2 – Feb 19, 2015)Involved in every aspect of pre-opening: job fairs, hiring of initial staff, staff training, hotel merchandise ordering and setup, online presence, operating permits, vendor setup, working closely with property ownership.Maintenance ExperienceAs a residential and commercial property owner for over 30 years, I am an avid DIYer, proficient and skilled in various areas of repair and maintenance. I'm comfortable operating power equipment and hand tools of any type. In many instances I am able to resolve maintenance issues without the need of contacting outside services and work well with property maintenance personnel.