Sales Coach
Current• Managing a sales team to achieve monthly revenue goals and KPI's• Managing and handling resolutions calls to make sure all escalated issues are resolved• Analyzing performance reports of agents and the team to identify gaps and areas for opportunities• Implementing coaching plans to ensure success of team and department• Identifying opportunities for improving processes, systems, reporting and procedures for both the sales team and department• Working with internal departments such as Revenue Management, Air, Shore Excursions and Special Services to ensure additional revenue opportunities are handled