Steven Frankel Email & Phone Number

Parsippany-Troy Hills, NJ, US

Lead 15+ business and operational work streams towards compliance and operational readiness to adhere to CMS regulations requiring health plans to cover dental procedures that are inextricably linked to the success of specific medical procedures. Activities Included issue tracking, resolution, and escalation, status tracking, executive reporting and.

US

• Led an operations team of 40+ employees responsible for providing top-tier customer support, including issue escalation and resolution, hardware and software solutions for our 1,800 House Calls Advanced Practice.
• Directed the Onboarding and Credentialing Teams that oversaw the onboarding of over 1,200 new Nurse Practitioners in 2018. Increased potential revenue by over $2MM by streamlining tablet delivery and training readiness.
• Managed Collaborative Agreement and Complaints Teams responsible for aligning APCs with Medical Doctors to review their work as required by NCQA and to resolve a wide variety of customer issues. Expanded the complaints.
• Established the Business Readiness team that was responsible for creating a comprehensive User Acceptance Testing strategy for our new Salesforce implementation. Included training support/coordination and roll-out.

US

• Led effort to design and implement the Architecture and Technical Review and Governance Process (ATRP) used throughout Optum Technologies to identify and mitigate Program, Project, and Application architectural risk..
• Led the proof of concept to build a “Heat Map” from IQSS project impact data to identify risks to roles, IT areas, capabilities, business units, and SD&SS Impacted areas to prioritize where change management practices.
• Owner of the Process Release Management team that identified and reviewed process changes for impact and risks to other processes across the organization and made recommendations on changing roll-out schedule and or.
• Communication Lead for IQSS who oversaw the creation and execution of the communication plan. Liaised with each Senior Leader to identify their communication needs through the various communication channels.

US

• Designed and implemented the Estimation Review Council (ERC) Project Estimation Playbook that detailed enterprise-wide policies and procedures on how to conduct Estimate Reviews for all projects and programs over $1M.
• Provided strategic direction and leadership to the team that redesigned the project estimation process that led to greater accuracy and decreased variance in IT project estimates.

US

• Operationalized the “Define the Program” process from a conceptual process into one where we were the principle liaison between business and IT that provided Financial Risk Profiles for over $300 million worth of.
• Managed the Project Intake process that evaluated potential project candidates for Definition Process suitability, evangelized the cost/benefit of the Definition Process to the organization, and partnered with resource.
• Managed a team of five Business Analysts/Project Managers who drove the day-to-day responsibilities of the definition process, saving the organization $12mm.

US

• Managed the project intake process for the Service Center Application Development (SCAD) team’s suite of 10 applications, including scheduling and coordinating SCAD project estimates, identifying all upstream and.