• Oversee and grow master franchise business operations of professional renovation building company • Lead strategic and operational planning across company to set annual direction and business goals • Direct recruitment process for new franchisees including assessing suitability for alignment with company goals• Provide coaching and mentoring to franchisees to support their growth and enhance performance • Build and sustain relationships with key stakeholders to foster… Show more • Oversee and grow master franchise business operations of professional renovation building company • Lead strategic and operational planning across company to set annual direction and business goals • Direct recruitment process for new franchisees including assessing suitability for alignment with company goals• Provide coaching and mentoring to franchisees to support their growth and enhance performance • Build and sustain relationships with key stakeholders to foster collaborative working partnerships• Collaborate with franchisor to meet and exceed KPIs and drive continuous improvement • Cultivate high performing local Queensland sales and support team through targeted training and support • Grow and nurture strong, interconnected business networks to increase engagement • Analyse P&L statements and take corrective actions if needed to maximise net profits • Produce complex reports, documents and correspondence to facilitate effective business communications• Drive compliance to industry legislation and standards through conducting regular audits • Ascertain situations where breach notices and/or terminations are required • Develop and implement brand awareness and marking campaigns to increase new business• Resolve end-user customer account issues through proactive and timely problem-solving Highest Achievements• Grew business to become largest renovation group in Queensland • 4 times winner of Smith & Sons International Master Franchise of the Year Show less

• Directed business operations for Level 3 telecommunications repair provider of mobiles and modems • Oversaw strategy and policy development, including operations, systems and HR processes • Developed and implemented innovative strategies to grow and expand business into new markets • Negotiated effectively with national and international partners to secure lucrative contracts• Led large team of staff through a consultative and agile culture to drive collaboration and… Show more • Directed business operations for Level 3 telecommunications repair provider of mobiles and modems • Oversaw strategy and policy development, including operations, systems and HR processes • Developed and implemented innovative strategies to grow and expand business into new markets • Negotiated effectively with national and international partners to secure lucrative contracts• Led large team of staff through a consultative and agile culture to drive collaboration and engagement • Provided targeted professional development to managers to support their growth and performance• Embedded sustainable practices across all business functions to increase revenue streams • Liaised with internal and external stakeholders to build and sustain productive working relationships • Analysed data metrics to identify opportunities to optimise processes and drive new business Highest Achievements• Expanded business from 35 to 60 staff to be largest independent electronics repairer in Australia• Executed exclusive national repair contracts with HTC, Apple, Motorola, Nokia, Samsung & Panasonic Show less