I work with LANFest on a volunteer basis as the Chief Marketing & Communications Officer. I execute the organization’s marketing and communication objectives through the Community, Stream and Marketing Teams. I, along with all the members of the Marketing & Communications Team, support the entire organization from top to bottom with any number of needs ranging from graphic design, fundraising and social media to video editing, community outreach and marketing analysis.

Designed rollout campaign of name change and new brandingRevamped organization’s old newsletter, giving it a fresh, new look. Donations in 2012 and 2013 in response to thenewsletter have been among the highest in the organization’s historyEstablished an online presence that didn’t exist before (a website, facebook, Twitter, YouTube, etc.), unifyingorganization image and connecting with multiple audiences (parents, alumni, donors, employees)Instituted branding standards across all campusesAdditional functions: photograph events, conduct interviews and write stories, graphic design, event management,website design/maintenance, video production

• Played a key role in building the Training\Development and Quality Assurance Departments from scratch • Developed and executed expert training for employees that improved the company’s quality of service to their clients aswell as internal operations • Became the go-to person the Vice President and Director of Ops came to before developing new procedures • Created new website content that improved company image, quality and professionalism • Directed, produced, edited and wrote scripts for company videos, improving company image and Website interactivity • Provided professional-quality editing, modification and creation of company literature (Lawsuit and Arbitration Kit, formletters, Training and Development Guide, etc) • Created and implemented paperless procedures, improving efficiency and accuracy for four different departments, and DCA’s sister company, who implemented the procedures as well

Assistant Editor - HD Net television show, “Get Out!”• Assisted in storyboard organization and post-production coordination • Edited media from the production field • Exceeded deadlines with new procedures, which improved studio’s production efficiency

Management/Training• Provided expert training, management and supervision of box office operations staff at five locations• Provided professional mediation through effective employee/customer relations• Managed and promoted high-level concierge services for season ticket holders, which comprise 85 percent of revenue• Improved efficiency of concierge services through new and effective informative signage