Steven Osterlund Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Ca

• Team and Task Management: Led cross-functional teams, optimizing task assignment strategies to increase on-time completions by 20% & reduce budget overages by 15%.• Multi-Platform Development: Managed complex website releases for multiple platforms , implementing security upgrades & custom integrations that improved site functionality while reducing downtime by 30%.• eCommerce Platform Leadership: Directed Magento solutions, integrating many applications to enhance transactional efficiency. Maintained data security with SSH, SSL, achieving 99% incident-free rate.• Retail POS & Integration: Spearheaded retail POS launches with Magento, Dynamics AX, Jet Reports, and Amazon integrations, improving data flow, reducing manual entries by 40%, while boosting online sales year over year.• Salesforce Projects & Integrations: Led Salesforce integrations with AX, custom apps, and Outlook 365, boosting CRM data accessibility by 25% & cross-departmental collaboration by 15%.• Office 365 Migration Project: Planned & executed an Office 365 migration across three businesses, transitioning 400 accounts with minimal disruption, improving productivity by 30%.• Custom Development: Managed full lifecycle custom app development, using Agile methodologies for clear requirements & timely delivery.• Change & Process Management: Developed & implemented policies to streamline operations & improve collaboration, enhancing process efficiency by 20%.• Cybersecurity & IT Governance: Instituted cybersecurity protocols, including MFA, breach management, training, reducing security incidents by 70% ensuring resilience through backup & disaster recovery planning.• Project Methodologies: Applied Agile, Scrum, and Waterfall approaches, achieving a 25% boost in team productivity with tools like JIRA, Confluence, & Monday.com for improved project visibility.• Vendor & VAR Management: Strengthened vendor relationships, achieving 10-15% annual savings & improved service quality.

Edmonton, Alberta, Ca

As the senior web designer and web specialist my responsibilities include handling all web feature requests for a multitude of external websites and intranet sites, trouble shooting, planning, influencing marketing decisions, creating graphics, search engine optimization, influencing online strategies, and data mining.Duties• Lead web designer position, project manager, data & business analyst, overseeing all website design, working with development, marketing, buyers, sales people, management, while reporting to numerous stakeholders. • Directly affecting positive sales growth year over year on our ecommerce system.• Lead maintenance and extended 3 external websites, including 1 ecommerce site with 500k visits a year.• Implemented best practices for design and web teams for increased consistency and productivity.• Work with team members through technical and visual components to guarantee client needs are met and scope sustained.• Analyzed and removed under-performing services and helped transition to more cost-effective and time-saving applications. This simplified workflows and management, reducing unnecessary overhead while decreasing company billability by thousands of dollars a year.• Assists the team with input on technical, communication, design and strategic problems and solutions. Primary duties• Business analysis - requirements gathering, authored user-stories, change orders, growth and product feature rollout plans• Project management - primary client communication channel, milestone and task planner, developed project charters and blueprints, set project goals• Data Analyst – gathered data to identify trends and gaps• Primary communications inlet for new web related business ideas and proposals• Lead internal and client meetings• Evaluated business critical analytics for actionable workflow improvements• Monitored and actioned web and mobile analytics

As a web specialist my responsibilities include project management, web design, website implementation, graphic design, marketing software research and implementation, marketing software training, developing social media strategies, ecommerce strategies, website strategies, brand development, CMS training, social media training, google analytics, SEO, hosting setup and management.I have had the opportunity to work with many different company types including retail, education, energy, team sports, manufacturing, farming, not-for-profit, and small to medium-sized enterprises.Primary Duties Include:• UX & CX design• Online strategy• eCommerce strategy• Social media strategy• Marketing automation• CMS training• Social media training

Toronto, Ontario, Ca

Responsible for managing all website and print needs for LightForm including maintaining numerous sites that operate under LightForm using XHTML, CSS, and some PHP, and Domain and Server Management. Heading the design for a new eCommerce site, creation of all printing needs including business cards, brochures, flyers, etc. One of my major roles is maintaining the Netsuite ERP system and continuing its further development to better suit our needs. As the IT Manager I am also responsible for finding better business solutions for our companies computer operation needs including upgrading computers, replacing computers and parts, developing our network for a smooth and seamless work flow. Setting up user accounts for our ERP system, Computers, Email Management, Maintaining our ERP System, Help Desk, etc.

I was required to execute both the company's and Apple's service program. The position emphasized my skill-sets in the areas of customer support & relations, troubleshooting and resolution, diagnosis, and repair for both hardware and software issues. My primary role was to accurately diagnose and repair products, while providing excellent service and support to our customers. I was also required to keep the customer up-to-date with the status during the course of the repair, and as such must be proactive in informing customers of the progress of their computer repair while demonstrating excellent customer service skills and communication.

Project Leadership Certificate, Information Technology Project Management

Project Management Certificate, Information Technology Project Management

Digital Media Producer Diploma, Digital Media Production