Stephen Novacek Email & Phone Number

Pyrmont, NSW, AU

Sydney, New South Wales, Australia

Infrastructure Transformation Management for Better as Usual Customers

Sydney, New South Wales, Australia

Assisting ServiceNSW to transition off legacy and onto digital infrastructures. This will result in improved government service for the citizens of NSW. Customer facing benefits include a memorable customer experience via new service features and high system availability. Back of office, improvements include focus on software currency, reduced costs.

Sydney, New South Wales, Australia

Lead a senior IT Service Delivery team to integrate ServiceNSW into the Service Management framework of the NSW Department of Customer Services. As a team lead consultant for Department of Customer Service, my team and I supported the transformation of the operational systems for ServiceNSW. Additionally, I led the monthly executive reporting of the.

Sydney, Australia

Senior account manager for Mindtree’s largest client in APAC. The client is a leading superannuation administrator and Australia's second largest share registry. I was accountable for the contract establishment, transition in, ongoing service delivery, revenue growth, profitability and executive customer satisfaction. Increased account revenue by 300%. As.

Sydney, Australia

Leveraging the experience I gained from the corporate environment, I established my own technology consultancy, Novalife. In the twelve months in this role, I assisted several organisations create service improvement roadmaps and social media marketing strategies.

Sydney, Australia

Managed the Service Delivery and led teams, for a range of large customer contracts. Responsible for BAU (Business as Usual) and Project delivery. Oversight included: contracted service levels, delivery governance, financial management, business controls and audit, all of which was measured by IBM’s stringent customer satisfaction measures.Industries.

Sydney, Australia

For the Sydney 2000 Olympic Games, l lead 300 staff for the project implementation and delivery of technology for Game’s MPC (Main Press Centre) at Sydney Olympic Park. A ‘once in a lifetime’ experience for what was acclaimed as ‘the best Olympic Games ever’.... Juan Antonio Samaranch, IOC President

Sydney, Australia

Lead the network strategy team for the formation of ‘Advantra’ – a joint venture between IBM, Telstra and Lend Lease.Achieved the ‘Clean Sheet’, services capability definition for sales and ISO9001 certification to support the in-flight customers.

Sydney, Australia

Co-developed IBM’s Business Recovery Service (BRS) offering in Australia. Sales support and delivery of 100+ disaster recovery exercises for subscription customers at IBM’s BRS centres in Sydney, Melbourne and New York. Disaster recovery subscription services played a large part in the global outsourcing commencement trend as organisations placed their.

Sydney, Australia

Responsible for the operation of mainframe systems and international telecommunication networks for IBM Australia’s internal computing operation.

Sustainability And Esg Designation And Certification, Sustainability Studies, Certification And Designation

Activities and Societies: Sustainability, Climate, Diversity, Human Rights, Supply Chains, SDGs, Anti-Corruption, Responsible Data Use.

Master Of Business Administration (Mba)

Post-Graduate Certificate

Hsc, Higher School Certificate

Higher School Education