Steven Novalk Email & Phone Number

Riverview, FL, US

Tampa, Florida, United States

Seattle, Washington, United States

Seatac, Washington, United States

Gainesville, Florida Area

• Develop and set revenue, sales, and marketing strategies for the hotel.
• Ensure plans are implemented, results are monitored and sales goals are achieved.
• Sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.
• Implement hotel-level tactical sales plans as assigned and produce monthly reports and sales forecasts for assigned area of responsibility.
• Develop and maintain good relationships with officials and representatives of local commu-nity groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for.
• Marketing Success – Aloft by Marriott- for Instagram we increased our followers to 1050 over the course of 8 months. 150 profile views on average per week.

Gainesville, FL

• Develop and set revenue, sales, and marketing strategies for the hotel's Diplomatic and Specialty Markets (Government, Medical) segment.
• Manage the social media and marketing channels for the hotel. Ensure they are up to date.
• Must ensure plans are implemented, results are monitored and sales goals are achieved.
• Sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.
• Implement hotel-level tactical sales plans as assigned and produce monthly reports and sales forecasts for assigned area of responsibility.
• Develop and maintain good relationships with officials and representatives of local commu-nity groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for.

Gainesville, Florida

• Assist in managing day-to-day quality programs to enhance the guest experience, execute on brand standards, and build awareness of hotel and brand in the local community.
• Act as a service ambassador within the hotel.
• Guest relations and service recovery ongoing for teams.
• Monthly MQSA. Maintain IHG quality control plan.
• Room inspections, preventative maintenance inspection.
• Chairperson of hotel service committee, distribution of reviews and scores.

Gainesville, Florida Area

• Executed/Coordinated group reservations and banquets/events for hotel property.
• Worked closely with group organizers and hotel staff from point of contract to final billing. Thorough follow up with several groups as needed.
• Event Planning; Created diagrams, menus, group contracts and banquet event orders.
• Executed terms of contracts from Sales Manager’s bookings.
• Maintained relationships with clientele and sought new relationships through prospecting, engagements, negotiations, and closing of sales opportunities.
• Maintained financial accounts for groups.

Gainesville, FL

• Supported Sales team and General Manager in executing details associated to the operation.
• Provided the hotel with purchasing support for all departments in maintaining the hotel checkbook.
• Acted as a project manager for graphic design projects for several media types and outlets.
• Created content and maintained the social media accounts according to company guidelines.
• Assisted property administrator in billing/collections.
• Chairperson of hotel service committee, distribution of reviews and scores. applied problem-solving techniques.

Miami, FL

• Graphic Design projects such as business cards, fliers, CD and DVD inserts.
• Marketing Consultation from an IT perspective.
• Webmaster for company website.
• Managing Social Media outlets such as Facebook, Twitter, and Google + etc.

Aventura, FL

At Turnberry Isle Miami I play multiple rolls. Duties include but not limited to scheduling of a department of 50+ team members, payroll tracking for the department, inventory management and building various forms and general reports. Followup duties along with answering phone calls within a timely manner, also managing the general office operations for.

Supervising servers. Managed daily accounting and revenue reports. Assisted guests with their meal decisions. Training new servers.

At Oficina, Inc. I played many rolls this startup, as a front office manager I was responsible for daily business operations and inventory. Responsible for creative and legal transactions and assisted in creating business plans and structures. As a director of IT I created the first company website, and social media structures. General Maintenance.

Assisting customers in their wireless decisions, basic troubleshooting techniques, and general sales. Also bookkeeping and auditing for various locations in the company.

Certificate, Website Design

High School Diploma, General Studies