Driving line of business transformation for ServiceNow's largest Manufacturing customers across the Americas.• Engaging with Manufacturing executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow• Working with a wide variety of Manufacturing organizations, colleagues, and partners to help them to understand the power of the Now Platform and the potential opportunities of the future of work• Leading architecture and design engagements to demonstrate how ServiceNow meets the needs of our strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

• Aligning with a broad array of client personas (C-Level, VPs/Directors, Architects, etc.) to pair their desired strategic vision to ServiceNow platform solutions that enable and advance business capabilities• Leading design thinking and human-centered design workshops• Collaboration with account, product success, professional services, and alliance teams in order to drive successful customer outcomes• Working with partners in the ecosystem to ensure that they are aligned around the architectural vision and implementation approaches to ensure well-rounded implementations• Developing and delivering best-practice points of view on topics such as platform governance, roles and staffing levels, platform health, etc.

Worked with organizations to explore, define, and deliver ServiceNow alongside existing infrastructure and automation technologies; mapping those solutions to address business and/or technology challenges.• Aligned with leaders at customer organizations to understand challenges and desired outcomes• Collaborated with sales teams and technical architects representing various tech stacks to develop comprehensive E2E solutions• Managed and delivered large-scale implementations (green- and brownfield) for complex organizations representing various industries• Developed enablement and awareness content (e.g., white papers, videos, on-demand labs/demos) for external and internal consumption

Responsible and empowered with the authority to make decisions that impact the ServiceNow platform, alignment to the business strategy and best-practice governance standards.• Aligned business strategy, platform roadmap, and technical governance• Maximized business value of building, supporting, and developing the platform• Accountable for the overall health of the ServiceNow platform

Responsible for overall platform design and health. Defined and communicated, at an architectural and design level, technical solutions aligned with business problems and systems architecture.• Collaborated with business stakeholders in the creation of a high-level solution designs• Hands-on implementation of OOB and tailor-made solutions, including: • Non-Disclosure Agreement (NDA) automation • HR Onboarding, Offboarding, and Transitions • Partner Innovation Management • Distribution Center Equipment Management and Maintenance• Ensured technical governance and policies were being adhered to• Maintained expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem• Created and maintained a technical roadmap