Steven Owens, Mshi Email & Phone Number

Birmingham, Al, Us

Fultondale, Al, Us

Birmingham, Alabama

· System Administrator for approximately 1,000 Apple devices including computers, tablets, and smartphones. Configure devices with security and vulnerability software along with any applications requested by End-User. Provide continuous support for this particular group of users at UAB Hospital.· Provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity.· Assist in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software. Assist in the evaluation of new personnel end-user computer packages and equipment as well as in the implementation and testing of prototypes. Involved in the hiring process for new End-User Support candidates.

Hoover Alabama

· Led efforts to improve business applications and business technology processes through rigorous data collection and analysis· Leads a team of Geek Squad Agents in the Precinct, acts as a role model in performing Client and store repairs and services, inspires a world class client experience· An expert in the fulfillment of Geek Squad services, responsible for training and coaching agents to repair and service clients in accordance with Geek Squad standards.

Fultondale Alabama

· Repair technician extensively trained in hardware and software repairs of computers, tablets, and smartphones· Maintain and manage client and Company property with a vision of excellence in controlling preventable loss and claims

Fultondale, Alabama

· Client relations specialist. Work with users to accurately depict and diagnose computer related issues in need of in store repair· Proactively analyze precinct employees' individual behaviors and performance. Frequently provide feedback to leadership about employee performance· Work directly with leadership to maintain business reports for department

Fultondale Alabama

· Proven proficiency and execution in product knowledge, selling skills, solutions, and financing· Serve each customer in a way that helps them pursue their passions and enrich their lives with the help of technology by delivering the complete· Maintain a high level of product knowledge and continually seek opportunities

Master'S Degree, Health Informatics

Bachelor’S Degree, Health/Health Care Administration/Management