Steven Panepinto Email & Phone Number

New Orleans, La, Us

- Produced 33% year over year growth for Account Territory- Contributed to $1.72 million in Actual Bookings for AIM MPS (156% to 2022 Forecast)- Oversaw successful marketing campaign to targets customers for new product releases.- Organized and executed tracking within CRM for Revenue Upgrade Goals- 99.6% Accuracy Rate on booked orders

Slidell, Louisiana, United States

- Ran day-to-day operations of $1 million per year store- Responsible for the effective planning and implementation of store processes- Delivered high level of customer service and increased satisfaction by 4%- Ensured financial success of the store with shrink reduction by 2% and increased sales by 3%

New Orleans, Louisiana

- Contributed $274,810 in revenue by selling meeting space and Bourbon Balcony suites to corporate and association accounts- Achieved 100% in event satisfaction- Point of contact for corporate and association accounts from the sales process through the planning and catering phase- Communicated customer needs to all departments in the hotel to ensure high quality of service delivery - Prospected future business with specialized and personalized outreach program

New Orleans, Louisiana

- Developed improvement action plans by implementing efficient check-in and check-out procedures- Effective conflict resolution with guests to ensure current and future stays exceed their standards- Oversaw successful rollout of new reservations system and associate radio program- Established guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences- Efficiently scheduled employees to business demands… Show more - Developed improvement action plans by implementing efficient check-in and check-out procedures- Effective conflict resolution with guests to ensure current and future stays exceed their standards- Oversaw successful rollout of new reservations system and associate radio program- Established guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences- Efficiently scheduled employees to business demands and tracked employee attendance Show less

Atlanta, Georgia

- Contributed $818,725 in revenue by selling all facets of the hotels- Acted as a liaison between property stakeholders and external customers for over 50 hotels- Handled account details so that all pertinent aspects of customer needs are complete and documented- Communicated customer needs to all departments in the hotel to ensure high quality of service delivery- Trained and assisted colleagues through new company and systems integration

New Orleans, Louisiana

- Interacted effectively with meeting planners in regards to food functions- Coordinated details of events between guests and hotel operating departments- Ensured adherence to all regulations concerning proper service, handling and storage of food and alcoholic beverages

New Orleans, La

• Oversaw 25 associates• Managed efficient room set up in over 80,000 square feet of meeting space• Developed positive relationships with meeting planners to ensurea problem free experience• Liaison between planners and banquet kitchen, audio visual staff to ensure expectations are met

Hattiesburg, Ms

-Traveled to high schools, community and junior colleges to recruit qualified students by giving presentations to prospective students, parents, counselors and teachers-Conversed and worked with visitors to campus by answering questions about Southern Miss and giving campus tours-Assisted with Orientation to include checking students in and providing general assistance to students and parents

-Helped manage over 2,000 bed spaces-Helped reserve over 15,000 square feet of meeting space-Oversaw 40 employees-Efficient guest registration and maintained safe environment for guests-Led weekly meetings

Bachelor Of Science In Business Administration, Hospitality Administration/Management

Activities and Societies: Pi Kappa Phi Fraternity University of Southern Mississippi Orientation Leader USM Student Recruitment Team.

High School